CUSTOMER SERVICES ADVISER
I started the role on weekends as the first point of communication for both internal and external customer related calls and online chat enquiries; I dealt with issues and enquiries concerning sewerage, water distribution and complaints. As well as managing crew dairies and developing an Understanding, awareness and control when raising EMI jobs
CUSTOMER CARE TEAM
Working for the care team during the week is a fun yet rewarding part of my weekly role at Wessex Water. The team as a whole promote the Wessex Water customer promise by ensuring that we keep customers informed with any updates for jobs, bursts and emergency works that can affect customers and that all customers are satisfied at the end of any attendance. We also guarantee that we achieve a high satisfaction threshold on surveys we conduct and this is reflected on the OFWAT service incentive mechanism were Wessex Water always score very highly.
Working at Wessex Water has broadened my general understanding of drainage and waste disposal, Water and Sewerage treatment, Wessex Water assets, trade effluent matters and any related environmental issues. I have also dealt significantly with other departments in the company. From chasing jobs with customer service technicians, spending a week of my own time with the science lab in Saltford to working most weekends and going out with the Wessex Water samplers on their rounds, I have learnt a considerable lot from the company and definitely want a role that not only challenges me as an individual but combines the need for customer satisfactory with the need to make the business and department grow.