Summary

Expertise: • Developing, writing, and editing technical documentation • Integration, test, turn-up, troubleshooting optical networks • Telecom integration testing - PDH, SDH, SONET, etc • Public speaking Haves: • Computer Science degree • Program Management certificate • Technical Support Engineering experience • Management experience • Project Management experience • Speaking, writing, and editing skills • Extensive international experience • Extensive network in China and Singapore

Work History

Work History
Jul 2001 - Present

Freelance Technical Professional

Technigenius, LLC

Customers:

  • Goodman Networks
    • Add wavelengths to DWDM equipment
      • Add and provision circuit packs
      • Test fiber
      • Test OC 192 circuits
      • Test 10G Ethernet circuits
      • Test DWDM circuits
  • Online Card Technologies
    • Edited/wrote Web and User Interface content
  • UTStarcom, Hangzhou, China
  • Created/managed Technical Editing Team
  • Wrote/edited Training Plan & Quality Plan, RFPs, user manuals, etc
  • Tested user interfaces
  • Trained & mentored 40 technical writers and translators
  • Spearheaded standardization on FrameMaker 7
  • Preached quality, customer focus, and a sales mentality
Aug 2000 - Aug 2001

Engineering Manager

Lucent Technologies, Singapore

• Established a new network design and support group • Managed engineers and project managers • Wrote the business plan and process documents • Localized regional support in Singapore • Localized capital budget in Singapore - saved US$10 Million • Managed US$ 4.5 Million capital budget - saved US$ 2 Million Customers: Singapore Telecom TAC / Thailand Asia Global Crossing (AGC) China Power & Light Hutchison Telecom

Jun 1996 - Aug 2000

Technical Support Engineer

Lucent Technologies
Technical Writer / Project Manager / Engineer • Re-wrote Quality Plan and process documents. • Worked with programmers and managers to streamline ISO process documents. • Wrote Y2K upgrade Method Of Procedure. • Wrote and executed test plans; worked with programmers to resolve problems. • Trained engineers and upgraded systems in China • Lead the collaborative writing of software user documents.. • Wrote Engineering Change Procedures and Software Release Documents • Tested technical documentation for usability and accuracy • Trained customers and technical support engineers. • Installed, integrated, tested, repaired, and upgraded network equipment worldwide. • Helped book a record US$1.8 Million in cost recoveries and obtain a US$3 million service contract. Customers: Japan Telecom Global Crossing North America (GCNA) Deutsche Telekom (DTAG) Singapore Telecom FLAG Hondutel TAC Thailand Jabatan Telekom Brunei (JTB) China Telecom APCN
Jul 1995 - Jun 1996

Technical Project Manager

AT&T China

• Analyzed and corrected technical aspect of contracts. • Trained and managed a team of five local engineers who installed, tested, and supported network equipment at 14 sites in five cities. • Planned and coordinated deployments and testing. • Coordinated development teams in the US and Europe to solve a complex problem. Customers: Guangzhou Telecom Shanghai Telecom Zhuhai Telecom Dongguan Telecom Beijing Telecom

Dec 1993 - Jul 1995

Technical Support Engineer

AT&T
• Wrote user documentation and engineering change procedures. • Analyzed orders and resolved material issues. • Usability tested installation, upgrade, and user manuals Deployed, tested, and maintained complex telecom equipment domestically and internationally. • Managed several million dollars in capital equipment. Customers: China Telecom Hondutel
Dec 1989 - Dec 1993

Manager

AT&T Network Systems
• Co-authored a training plan for AT&T’s first ISO9000 factory certification. • Managed materials management specialists and warehouse personnel. • Co-planned, created, and managed a US$ 100 million Circuit Pack Warehouse which helped reduce the manufacturing interval from 26 weeks to 2 weeks.
Jun 1989 - Dec 1989

Project Manager

AT&T Network Systems
Wrote detailed manufacturing introduction project plan for a highly successful cross-connect product.
Apr 1987 - Jun 1989

Test Engineer

AT&T

• Wrote and executed test plans to validate software and hardware. • Developed and administered a Unix-based system used to track the Software Quality Rating. • Managed a $4 Million capital budget. • Managed technical support laboratory.

Education

Education
2003 - 2010

BS

Florida State University
GPA 4.0
Oct 2000 - Feb 2001

Certificate

Stevens Institute Of Technology
Sep 1980 - May 1994

AS

GPA 3.89

Skills

Skills

Management

I am experienced managing in a multi-ethnic, multi-cultural environment.    My experience includes forming and managing an engineering team in Singapore and a technical editing team in China.   Additionally, I have managed office workers, factory workers, engineers, project managers, logistics managers, and technical writers/editors.   I have been responsible for budgets in excess of US$ 4 million.

Java Programming

I am a student of the Java programming language.    I also have experience with C++, HTML, CSS, MySQL, and PHP.

Public Speaking

Skilled and entertaining public speaker.  I've sharpened my skills in more than four years membership in Toastmasters International. 

Technical Writing

Experienced writing and editing technical documentation including user manuals, installation guides, upgrade procedures, MOPs, technical descritions, etc.

Optical Network Testing

Testing a variety of network elements including DWDM systems, Digital Cross-connects, and Add/Drop Multiplexers.  PDH, SONET, SDH, 10g Ethernet