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Work experience

Dec 2011Jun 2012

Commercial Executive


Duties: Sales, B2B relations, Online Marketing, Business Proposals, Business Contracts, Strategies, Projects, Information-Technology Adviser.

Sep 2009Sep 2011

Sales Supervisor


Tasked with the project of offering Total Solutions to customers that contact Dell Technical Support for Latin America and The Caribbean. I coached tech representatives in how to offer and sell our products and services directly. This involved parts, upgrades, onsite technical services, online services, technical contracts and softwares. While other international companies rely only on individual local partners, Dell offers their products and services directly. This project was a complete success on the first year because just tech support produced 1.2M and we promoted all our products and services that customers were not aware about. We even utilized Dell Tech Support Solutions as a reason for migrating to Dell because our tech support experts were product advisers as well.

During my leadership I made improvements in the procedures, expanded Dell services and I was involved in other global projects like application deployments and global sponsoring campaigns.

Weekly Assigments

  • One-on-ones (1x1s) with technical support agents.
  • Metrics report.
  • Meeting with each teamwork.
  • Meeting with upper management.
  • Conference calls with management on different countries.
  • Call Audits.
  • Coaching, sales training and calibrations.
  • Sharepoint manager.
  • Resolve escalated customers.
  • Assist the whole Latam technical support group with any sales processing matter.
  • Process purchase orders, verify bank deposits and pre-approve credit lines.
  • Supervise inventory and request items for stock.
  • Approve discounts.
  • Innovate procedures.
Mar 2009Jun 2009

Sales Executive


Selling and promoting corporate solutions about Servers, Network Equipment, VoIP Telecommunications and Corporate Software Licensing. Face to face Business Relations.

Aug 2008Feb 2009

Inside Sales Specialist


At this position I assisted Anglo-American customers with hardware repair solutions. Most of the customers were large corporations, public institutions and government. Each of them required fast response services due to their critical concerns and situations.

Besides repair solutions I also sold: softwares, accessories, technical contracts, peripherals, printers, projectors, monitors and spare parts.

Sep 2006Aug 2008

Technical Support Representative


Assisting Dell customers within Anglo-America with hardware and software problems and concerns. Dell Certified Systems Expert, Bronze award for customer satisfaction.



Information & Digital Technology
Dell Certified Systems Expert (Desktops, Laptops and Workstations). Operating Systems (Ubuntu, Android, Mac OS X and Windows). Basic Networking (hardware connections). Office Suites: LibreOffice and MS Office (Text Editor, Spreadsheet Reporting and Presentations). Animation and Graphic Designs (Adobe Flash, Fireworks, Photoshop, Inkscape, GIMP and Pixlr). Web Administrator (HTML, CMS, Online Storage, SharePoint, Google Sites). Internet Presence Management (Social Media, Community, Blogging, Email Campaigns). Google Apps (Email, Documents, Calendar, Contacts, Sites, etc). CRM (Customer Relationship Management). ERP (Enterprise Resource Planning. HR, Inventory, Sales, Purchasing and Accounting Management).
Open Source
On a world with more expenses and lower incomes we need to find solutions that will satisfy our needs and budget.   I have good experience handling the following applications:   Ubuntu by Canonical (#1 Linux based Operating System). Android by Google (an operating system for mobile devices such as smartphones and tablets). LibreOffice by The Document Foundation (a free and easy to use Office suite). Audacity by a group of volunteers (free and open source software for recording and editing sounds). Inkscape by a group of volunteers (an open source vector graphics editor). GIMP by a group of volunteers (open source application for raster graphics editor). Web-based Open Source Apps and platforms:   CRM: vtiger ERP: OpenERP, ERPNext Ecommerce: Magento, OpenCart CMS/Blogging: Wordpress Database: MySQL Web Server: APACHE Other platforms: EMR, E-Learning
Business Analyst
Smart data analysis to establish better and effective procedures to ensure progress and business growth.
Sales Process and Closing the Sale.


Entrepreneur, business technology professional and innovator.

Professional and personal targets:

  • Promote effective information technology for the business environment.
  • Take organizations and companies into The Cloud.
  • Become an Open Source Software Senior Consultant.
  • Encourage the Global Commerce Initiative.


  • International English (strong written and verbal skills specially for business communication).
  • Spanish (native language, strong written and verbal skills for business communication).


Economy, Finance, Science, History, Anglo/British Culture, Sales & Marketing, Technology, Digital Animation & Design, Open Source Software, Computer Hardware, Blogging, Hockey, Canadian Football



Social Media Marketing Diploma

ALISON - Advance Learning Interactive Systems Online

Web Development in Adobe Flash 8

UIP - Universidad Interamericana