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Summary

A young lady on her early twenties, a holder of a bachelor Degree in Computer Science, Honours Diploma in IT and Business Skills, Honours Diploma in Software Engineering.I worked at Smartswitch as an Intern Service desk technician since November 2013 till June 2014 (nine months), and currently works as an IT helpdesk technician since July 2014.

Work experience

Jul 2014Present

IT HELPDESK TECHNICIAN

SMARTSWITCH BOTSWANA PTY
I carry out the following duties:
-Assist all clients requiring technical services-both by phone and in person. maintain a high level of customer service at all times.
-Attends to all call logs from the service desk.
-Provide customers with assistance to problems related to Point Of Sale devices and -PAX(electricity and airtime) devices.
-Assist with stock count
-Assist with configuring network for both Point Of Sale device and PAX(electricity and airtime).
-Training new clients on how to use Point Of Sale and PAX(electricity and devices).
Nov 2013Jun 2014

INTERN IT SERVICE DESK

SMARTSWITCH BOTSWANA PTY
-Provide 1st point of contact for all clients requiring technical services-both by phone and in person.
-maintain a high level of customer service at all times.
-maintain a log of all help-desk calls
-Provide daily help-desk reports
-Assist with stock count Support IT help-desk where requested

Education

Jul 2008Jan 2012

Honors Diploma in IT and Business Skills

Botho University
Having completed this course, am able to:
- Discuss the importance of the manager’s role in implementing Information Technology;
- Outline the changes that Information Technology makes in the workplace;
- Define the characteristics of information in a business organization;
- Discuss the stages of decision making in business; - Discuss the importance of Information Technology in designing a business framework.
2008Jan 2012

DNIIT Honors(Software Engineering-Microsoft Technologies)

Botho University
In Software engineering  we learn  processes, methodologies, techniques, and tools of developing high-quality software systems in a cost-effective manner.
The Software Engineering program emphasizes the best software engineering practices, current methodologies, emerging technologies, and their applications in various industries.
It also emphasizes the development of communication and presentation skills in a team-based software development environment.
Jul 2008Mar 2010

Bachelor of Science(Honours) in computing and its practice

Botho University

Taught  fundamentals of computer science and mathematics, in order to analyze and solve computing problems, as demonstrated by  professional accomplishments in industry.

Learn understanding of real-world computing needs, as demonstrated by their ability to address technical issues involving computing problems encountered in industry.

Taught how to work effectively, professionally and ethically in computing-related professions, as demonstrated by their communications, teamwork and leadership skills in industry.

Skills

Microsoft visio 2003
Knowledge of diagramming and vector graphics application and is part of the Microsoft Office family.
Microsoft servers
PC repairs and maintanance
practice of keeping computers in a good state of repair. ... this need regular service and changes.
Microsoft Windows 
the ability to use a series of graphical interface operating systems developed, marketed, and sold by Microsoft.
Network Fundamentals
Networking fundamentals teaches the building blocks of modern network design. Learn different types of networks, concepts, architecture and design.
Office working tools
Being able to use microsoft tools in the work place.
My SQL
understanding a relational database management system” (RDMS). Broken apart, this term means two things which is used to manage and store information.
Web Technologies,Software Installation & Analysis
Ability to create operational website and being able to install and analyse softwares.
Java programming
The ability to create complete applications that may run on a single computer or be distributed among servers and clients in a network.

Certifications

Jul 2004Apr 2012

Developing concurrent distributed systems(MYT362)

The Open University(Botho University)
Module certificate
Jul 2008Apr 2012

Fundamentals of Interaction Design(MYT364)

The Open University(Botho University)
Module cerificate
Jul 2008Apr 2012

The computing project(MYT450)

The open University
Module certification
Jul 2008Apr 2012

Software engineering with objects(MYT 363)

The Open University
Module certificate
Jul 2008Oct 2010

Personal Management level 2

Botho college
certificate of attendance
Jul 2008Dec 2008

Communication and Study Skills Programme

Botho College
certificate of attendance

CAREER AMBITION

-System Analyst
-System Administrator
-Help Desk Technician
-Computer Programmer
-IT Developer/Technician

TRAINING

-Introduction to Linux
-Fundamentals of Linux
-Understanding business process & SDLC
-Introduction to web contents
-Website design Java fundamentals

LANGUAGE

English (fluent)
Setswana (Fluent

REFERENCES

1. Duela Ngwako                                             2. Mr. Jonas Bimbo
CASP Support officer                                      Career Advisory Service
Botho University                                               Botho University
Tel: +267 391 999                                              Tel  : +267 391 999                                                                                                                                                                                                            

 4. Vivien Dakpo                                                 3.France Mabiletsa 

Operation manager                                              Finance Manager
Smartswitch Botswana                                       Smartswitch Botswana                                             
Tel: +267-0-3647700                                             Tel: +267-0-3647700 

5.Arthur Darby                                                     
Chief Executive officer
Smartswitch Botswana
Tel: +267-0-3647700