Patient Access Supervisor
University Hospitals of Cleveland – UHMG Centralized Scheduling
While displaying the commitment to the mission of the hospital and its values, I supervised 9 departments, which consisted of Pain Medicine, Orthopedics, Pediatrics, OBGYN, Family Medicine, Urology, General Surgery/Breast Surgery, Neurology/Neurosurgery. I supervised scheduling operations and support functions; including patient registration, scheduling, medical record management and physician schedules to ensure accuracy and physician protocols were being followed. Included in my responsibilities were coordinating all performance criteria for departmental staff and ensuring that benchmarks were met. Maintaining adequate scheduling coverage according to call volume and business needs. Provide consistent communication with physicians, patients, staff and administration on call flow and scheduling issues. Prepare reports and track scheduling trends to ensure benchmarks were meeting expectation. Responsibilities also include recruiting in candidate selection and performance management. Responsible for ensuring that all timekeeping guidelines are followed, recorded and approved.Developed and cross-trained team members as well as provide coaching and mentoring to representatives.