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Summary

Challenging position in customer service of related areas that will utilize my expertise within a professional environment.

Work experience

Jan 2013Aug 2015

Customer Service Representative

Illinois Tollway

 Representative is to efficiently handle daily customer service related issues, promote the ease , adding funds on the account using gift cards or credit card payment.

Jan 2011Dec 2013

Customer Service Specialist

Regional Transportation Authority

Provide public travel information via company software for Pace, CTA, Metra . Maintain company requirements of 250 calls per day with average of 2 minute call handle time.



Mar 2009Feb 2011

Member Services/Loan agent

Sherwin Williams Credit Union 

Education

Jun 2014Mar 2015

Illinois Center for Broadcasting

Radio Television, Web Broadcast (Audio and Video Production


Jun 2001Jun 2005

Thornton Township High

Skills

 Word Perfect * Microsoft Word* Internet Explorer * Adobe * IBM and Macintosh Systems

Certifications

Armed & Unarmed security training