• 14215 S.Normal Riverdale IL

Teana Johnson

Summary

Challenging position in customer service of related areas that will utilize my expertise within a professional environment.

Work History

Work History

Customer Service Representative

Jan 2013 - Aug 2015
Illinois Tollway

 Representative is to efficiently handle daily customer service related issues, promote the ease , adding funds on the account using gift cards or credit card payment.

Customer Service Specialist

Jan 2011 - Dec 2013
Regional Transportation Authority

Provide public travel information via company software for Pace, CTA, Metra . Maintain company requirements of 250 calls per day with average of 2 minute call handle time.



Member Services/Loan agent

Mar 2009 - Feb 2011
Sherwin Williams Credit Union 

Education

Education

Jun 2014 - Mar 2015
Illinois Center for Broadcasting

Radio Television, Web Broadcast (Audio and Video Production


Jun 2001 - Jun 2005
Thornton Township High

Skills

Skills

 Word Perfect * Microsoft Word* Internet Explorer * Adobe * IBM and Macintosh Systems

Certifications

Certifications

Armed & Unarmed security training