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Work experience

Group Manager, Manager

BlueCross BlueShield of SC

Directed development of HIPAA-compliant, Internet-based healthcare claims processing site for constituents in support of new military government contracts with security features complying with government requirements and earned ATO/DITSCAP certification.Site awarded eHealthcare Leadership Award 2004 Silver Medal.

Principal and Program Manager

Executive Consultant

Turned around two large-scale development programs and addressed several critical-path problems by coaching client’s project teams and negotiated effectively with management and vendor partners.By sensitively applying best practices in enterprise systems architecture, quality control, organizational analysis and project management, saved several million dollars for grocery and convenience store retailers.

Client – PerformanceRetail, Retail Software Provider (Two Engagements)

Engaged to manage projects for the integration of Top-Tier, Retek, SeeBeyond, Oracle, MicroStrategy, Docent, Apollo and Radiant software products (from point-of-sale to back office and data warehouse) into an application service provider’s (ASP) infrastructure for service offering to its retail clients.

  • Led development projects, which enabled retail applications to operate over high-latency, satellite networks (VSAT) by effectively managing both internal, off-shore, and outsourced projects involving client’s teams and several technology partners (Hughes, Retek, Oracle and Accenture).
  • Reduced project timeline by a month, resulting in $2M savings, by expediting deliverables to and from vendors.
  • Developed first product roadmap with client’s Product Manager and customers.
  • Gathered requirements and certified hardware/software products for all remote inventory management functions (ordering, receiving, transfers, stock counting) from store handheld device, via 802.11 wireless access to VSAT network, into backoffice systems.
  • Analyzed interfaces between DSD vendor and customer to certify the DSD ordering process within store operations.
  • At client’s request, managed its largest customer account, conducted executive presentations, collaborated with training, operations, pricebook & sales organizations, and prioritized software releases were developed and executed in order to move toward business goal.

Client – A&P, Grocery Retailer (Three Engagements)

Engaged in the tactical integration (point-of-sale to back office and data warehouse) and implementation of retailing client’s new distributed systems’ infrastructure, which includes applications from Retek, OMI, Manugistics, Oracle, Microstrategy, IBM and others.Defined an iterative approach with executive management to apply software best practices to tactical situations, to mentor client’s staff and to mature the service delivery process strategically while addressing tactical situations.

  • Managed the recovery of major testing phase, reducing program delay by 45 days, and resolved issues surrounding massive data conversion (11 terabytes).
  • Introduced vendor/product evaluation process (key process area in CMM) and performed assessment of automated test tools to insure that critical performance factors were met in conversion and subsequent data warehouse loading.
  • Collaborated with client’s internal IT staff and the systems integration partner to develop release strategy and to prioritize functional requirements across business groups (PMO).
  • Developed mission, vision, communications and projects to position a client’s Software Quality Assurance team both tactically and strategically, which resulted in proper business alignment within a large-scale systems integration program ($300M).
  • Analyzed client’s EAI project needs, published recommendations for utilizing Java, JSP and XML frameworks with IBM MQ Series, and recruited systems architect to lead in project’s recovery.
  • Produced organizational analysis document for $10B grocery retailer’s information services group, with recommended a transitional structure (implemented 7/01) focusing on its rollout of a new distributed systems’ infrastructure and effective change management practices of existing legacy systems.

Principal and Program Manager

Hewlett Packard (Knightsbridge Solutions, LLC)

As part of $50M development program, led development of business intelligence solutions to facilitate business process improvements in the area of care coordination across BlueCross BlueShield Association’s Federal Employee Program.

Director of Information Technology

Syniverse Technologies (Verizon/GTE)

Directed development of 19 commercial software products & services for over 170 telecommunications companies with 10 teams, 110 persons, and $11M budget in support of growing $300M annual revenue stream.

EVP and General Manager

Electrum Corporation

Directed both software development and professional services focused on new, innovative payment card services, and managed daily operations of existing electronic payment processing serving both retail and financial services customers.

VP of Technology

SourceTrack

Formulated technology strategy and developed systems architecture for the rapid deployment of B2B e-Commerce marketplace within six months.Expanded role included responsibilities for all product development, ongoing 24X7 operations and client relations.

Jul 2012Apr 2013

Principal, Portfolio Manager

5 Points Consulting

Following a merger & acquisition event, engaged to integrate two retail companies by helping to structure, organize, plan and execute multiple information technology and retail operations initiatives as part of a newly created Program Management Office.

Apr 2007Jul 2012

SVP and Chief Information Officer

Led efforts to modernize and strategically align information technology resources by focusing on architecture, people, processes, projects, and technologies that transformed the Information Systems Department into a customer-focused, process-driven business unit optimizing business processes across the organization.  Enhanced technology approach for new business initiatives by consuming software-as-a-service (SaaS) solutions, which addressed risks involving market timeliness and high, initial fixed costs effectively.

Education

Bachelor of Science

Skills

Information Technology Management
Strategic Planning and Budgeting Business Process Optimization Web and E-Commerce Technology Project Management    Enterprise Systems Architecture Software Quality Assurance Commercial Software Product & Service Development Data Warehousing      Systems Integration Contract & Vendor Management Service Level Management Crisis Management

Portfolio

Certifications

Project Management Professional

Project Management Institute

Sample Presentations

Recommendations

Recommendation from Arnie Van Zanten, former CEO of National Convenience Stores, after collaborative work with Performance Retail, Amerada Hess, BP, and Conoco-Philips.

Recommendation from Ron Caruana, IT Director at GTE Telecommunication Services after Tom Dunnigan joined another company for a start-up opportunity.

“It is with my highest acknowledgement that I recommend Tom Dunnigan due to his in-depth understanding of business strategies and cutting-edge technologies. In my 22 years of professional experience, I have never met an individual that understands and incorporates project management with such efficiency while building a business team with the skills necessary to achieve company goals.”

November 6, 2008 - Wayne Landrith, SVP of External Relations and Business Development at SC Student Loan

Summary

Tom Dunnigan is an Information Technology and Project Management Professional with over twenty five years experience in software engineering, project management, operations, and executive management roles.In start-ups and Fortune 500 company business units, he has assumed responsibilities for information systems in development and business operations with several organizations, both domestically and internationally.

Management – 24 yrsSoftware Engineering - 29 yrs

Healthcare Industry – 4 yrsRetail Industry - 8 yrs

Financial Services Industry - 10 yrsTelecommunications Industry – 12 yrs

From mobile phone to desktop, mainframe to the Web, he has led the development of software products and services that utilized multi-tiered architectures and involved high-volume online transaction processing (OLTP), complex data architectures, data warehousing and predictive modeling technologies, to solve business problems and to create high value for stakeholders.

Tom brings strong, adaptive leadership capabilities, solid organizational and communication skills, and excellent problem-solving capabilities with his extensive experiences in all phases of the software development life cycle and business development.As he leads by example, Tom also displays strong work ethic and commitment, as he focuses on delivering real business value through his results-oriented, highly-collaborative work with teams.

Personnel Development

"In the storm, I find myself daily falling back on what you taught me. I can't thank you enough.It wasn't as much about managing projects, but managing time and doing the right things.

Doing the Right Things, at the Right Time, with the Right set of Priorities. 

Kind Regards,

Kevin Martin

Lean Six Sigma BB"

(former Project Leader of SC Student Loan - November 13, 2008)

Professional Associations

  • Executive Advisory Council Member of South Carolina CIO Executive Forum, 2007-2012
  • Member, Board of Directors for South Carolina Chapter of Government Management Information Sciences, 2007-2012
  • President for 2010 and President Elect for 2009
  • Member and Technology Council Leader of Education Alliance, 2007-2012
  • Advisory Council Member of National Forum, Midsize Enterprise Summit, 2008-2011
  • Member, State of South Carolina, Education and Economic Development Act (EEDA) IT Committee, 2007-2010
  • Subcommittee Member on EEDA IT Web Presence Integration
  • Member, Project Management Institute, 2003-Present
  • Chair and Member, Board of Directors for Fast Forward, A Community Technology Center, 2008-2010
  • Member, Tampa Bay CIO Council, 1999-2001