Thomas Dunnigan

Thomas Dunnigan

Work experience

Work experience

Group Manager, Manager

BlueCross BlueShield of SC

Directed development of HIPAA-compliant, Internet-based healthcare claims processing site for constituents in support of new military government contracts with security features complying with government requirements and earned ATO/DITSCAP certification.Site awarded eHealthcare Leadership Award 2004 Silver Medal.

Principal and Program Manager

Executive Consultant

Turned around two large-scale development programs and addressed several critical-path problems by coaching client’s project teams and negotiated effectively with management and vendor partners.By sensitively applying best practices in enterprise systems architecture, quality control, organizational analysis and project management, saved several million dollars for grocery and convenience store retailers.

Client – PerformanceRetail, Retail Software Provider (Two Engagements)

Engaged to manage projects for the integration of Top-Tier, Retek, SeeBeyond, Oracle, MicroStrategy, Docent, Apollo and Radiant software products (from point-of-sale to back office and data warehouse) into an application service provider’s (ASP) infrastructure for service offering to its retail clients.

  • Led development projects, which enabled retail applications to operate over high-latency, satellite networks (VSAT) by effectively managing both internal, off-shore, and outsourced projects involving client’s teams and several technology partners (Hughes, Retek, Oracle and Accenture).
  • Reduced project timeline by a month, resulting in $2M savings, by expediting deliverables to and from vendors.
  • Developed first product roadmap with client’s Product Manager and customers.
  • Gathered requirements and certified hardware/software products for all remote inventory management functions (ordering, receiving, transfers, stock counting) from store handheld device, via 802.11 wireless access to VSAT network, into backoffice systems.
  • Analyzed interfaces between DSD vendor and customer to certify the DSD ordering process within store operations.
  • At client’s request, managed its largest customer account, conducted executive presentations, collaborated with training, operations, pricebook & sales organizations, and prioritized software releases were developed and executed in order to move toward business goal.

Client – A&P, Grocery Retailer (Three Engagements)

Engaged in the tactical integration (point-of-sale to back office and data warehouse) and implementation of retailing client’s new distributed systems’ infrastructure, which includes applications from Retek, OMI, Manugistics, Oracle, Microstrategy, IBM and others.Defined an iterative approach with executive management to apply software best practices to tactical situations, to mentor client’s staff and to mature the service delivery process strategically while addressing tactical situations.

  • Managed the recovery of major testing phase, reducing program delay by 45 days, and resolved issues surrounding massive data conversion (11 terabytes).
  • Introduced vendor/product evaluation process (key process area in CMM) and performed assessment of automated test tools to insure that critical performance factors were met in conversion and subsequent data warehouse loading.
  • Collaborated with client’s internal IT staff and the systems integration partner to develop release strategy and to prioritize functional requirements across business groups (PMO).
  • Developed mission, vision, communications and projects to position a client’s Software Quality Assurance team both tactically and strategically, which resulted in proper business alignment within a large-scale systems integration program ($300M).
  • Analyzed client’s EAI project needs, published recommendations for utilizing Java, JSP and XML frameworks with IBM MQ Series, and recruited systems architect to lead in project’s recovery.
  • Produced organizational analysis document for $10B grocery retailer’s information services group, with recommended a transitional structure (implemented 7/01) focusing on its rollout of a new distributed systems’ infrastructure and effective change management practices of existing legacy systems.

Principal and Program Manager

Hewlett Packard (Knightsbridge Solutions, LLC)

As part of $50M development program, led development of business intelligence solutions to facilitate business process improvements in the area of care coordination across BlueCross BlueShield Association’s Federal Employee Program.

Director of Information Technology

Syniverse Technologies (Verizon/GTE)

Directed development of 19 commercial software products & services for over 170 telecommunications companies with 10 teams, 110 persons, and $11M budget in support of growing $300M annual revenue stream.

EVP and General Manager

Electrum Corporation

Directed both software development and professional services focused on new, innovative payment card services, and managed daily operations of existing electronic payment processing serving both retail and financial services customers.

VP of Technology


Formulated technology strategy and developed systems architecture for the rapid deployment of B2B e-Commerce marketplace within six months.Expanded role included responsibilities for all product development, ongoing 24X7 operations and client relations.

Jul 2012 - Apr 2013

Principal, Portfolio Manager

5 Points Consulting

Following a merger & acquisition event, engaged to integrate two retail companies by helping to structure, organize, plan and execute multiple information technology and retail operations initiatives as part of a newly created Program Management Office.

Apr 2007 - Jul 2012

SVP and Chief Information Officer

Led efforts to modernize and strategically align information technology resources by focusing on architecture, people, processes, projects, and technologies that transformed the Information Systems Department into a customer-focused, process-driven business unit optimizing business processes across the organization.  Enhanced technology approach for new business initiatives by consuming software-as-a-service (SaaS) solutions, which addressed risks involving market timeliness and high, initial fixed costs effectively.



Bachelor of Science



Information Technology Management

Strategic Planning and Budgeting Business Process Optimization Web and E-Commerce Technology Project Management    Enterprise Systems Architecture Software Quality Assurance Commercial Software Product & Service Development Data Warehousing      Systems Integration Contract & Vendor Management Service Level Management Crisis Management




Project Management Professional

Project Management Institute