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Proactive LeadershipInternal Consultant

Process ManagementTechnical Development/Support

Committee FacilitatorRelations Builder

              Policy Documentation and Implementation

Work experience


Director Customer Service

Elie Tahari

-Identified problematic areas reducing order dilution; developed standard operating procedures. Presented increased capability of managing customer orders and clear visibility of discrepant production quantities. Result, restoring profitability consistent order fulfillment.

-Instituted proper maintenance of the customer database improving transportation of product to both domestic and international destinations. Increased accuracy within the data base achieved expediting movement of product to the selling floor positively impacting the bottom line.


Distribution / Customer Service Manager

Vera Wang Bridal House LLC.

-Established cultural relationships between U.S. corporate offices, international garment producers and international freight forwarders. Successfully created drop shipment distribution process, including acquiring export licenses, billing in Euro, adherence to VAT for Italian customers.

-Identified areas of weakness. Applied company policies, standards, and improved operations and systems to optimize productivity and bottom line profitability.


Senior Director Customer Operations

-Pioneered process to comply with global vendor standard manuals; instituting a survey for of the organization worldwide. Secured certificate of adherence composed corporate responses.

-Negotiated on time global compliance requirements to the mutual satisfaction of both parties. Strengthened business relations across international borders.

-Managed risk; developing standardized operations guide for third party locations. Headed start up West Coast distribution. Developed consistency, reaching beyond the demands, goals and objectives of the organization.

-Established guidelines on policies and procedures for global distribution centers. Implemented at locations worldwide. Increase knowledge of the international partners. Member of Supply Chain task force member. Reduced transit time from suppliers to the distribution center.

Inventory Operations Manager

-Delivered project requirements for automated, physical inventory system. Enhancements improved data input accuracy, improved cycle-time, reduce inventory loss.

-Developed and implement, enhance automated processes. Increasing productivity capabilities without an increase in work force. Refined, prepared job profiles, operational procedures. Performed control analysis upon conclusion.

-Controlled inventory audits; cycle count, fiscal inventories. Liaison for internal and external financial auditors; exceeding expectations.


Jan 2005Present

County College of Morris


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