The world’s largest cruise line with a fleet of over 20 ships operating in the Caribbean, North America, and Europe. $500M to $1B revenues, over 10,000 employees from 90 countries.
IT PROJECT MANAGER
Promoted with full responsibility for the management, maintenance, and support of the Rational Software Development tool suite, the implementation of Microsoft Project Server 2003, and oversight of 12 projects each with a budget in excess of $1M.
·Revised over 15 reference guides through 2 complete versions of system development methodology. Reduced overall project delivery time by 5 to 7%.
·Managed 2 Rational Software Development tool system upgrades, 1 code management system migration, and the planning, testing, and implementation of Microsoft Project Server.
SOFTWARE PROCESS ENGINEER
Repositioned by the Director of Quality Assurance to infuse quality assurance knowledge and ship-board management experience into the Software Process Engineering Group.
·Transformed the system development life cycle (SDLC).
- Successfully overhauled SDLC within 5 months. Completed 3 quarterly point releases
SOFTWARE QUALITY ASSURANCE ANALYST
Recruited by the Director and Manager, I/S Quality Assurance to utilize operational experience and risk mitigation and issue resolution skills.
·Successfully delivered 10 projects. Budgets were over $1M on each project.
SR. SHIPBOARD INFORMATION SYSTEMS MANAGER
Recruited by the Supervisor of Shipboard Technology to leverage maritime military experience and discipline. Concurrently managed the entire information technology infrastructure of 7 ships over 3 years including shipboard property management system, casino revenue management system, POS system, and interactive television system. Traveled from ship to ship correcting IT operation deficiencies. Navigated multinational crew environment successfully driving initiatives for maximum business productivity. Managed 2 Jr. Information Systems Managers.
Successfully delivered mission-critical, high-profile, complex technology projects and initiatives:
·Successfully directed upgrades to 3 IT infrastructures. 2 weeks to 3 months.
·Planned and implemented 4 POS system upgrades within 6 months, installing between 75 and 150terminals, upgrading server infrastructure, and testing the system before going live on revenue cruise.
·Implemented new IT infrastructure build-out in Helsinki, Finland, installing over 150 POS terminals, 300 desktop workstations, and 75 network printers within 8 weeks.
·Formulated marketing strategy. Increased revenue by 15% within 3 months.
·Successfully managed 3 data center and point-of-sale system upgrades.