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Work experience

Jun 2011Feb 2012

Sales Representative

Coco Shoes

  • Spoke with and assisted customers in the store and on the phone
  • Staged store and developed different layouts to feature products
  • Created and maintained in store goals with coworkers
Sep 2006Apr 2007

Collections Agent

NCO Financial

  • Spoke directly with clients regarding their accounts
  • Assisted with payments, cancellations and other account processes
  • Updated and maintained client accounts
  • Trained other agents in client care and system operations


Sep 2011Apr 2012


Mohawk College


Team Leader
  As a collections agent, retail employee and a student subjected to years of group work. Takes initiative to lead a team or group to accomplish tasks Sets goals and sees to their completion by all team member