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  • Instrumental in the sales cycle and project deployment involving multimillion dollar contracts
  • Several successful years of marketing, management, strategic planning, business expansion, and cross-functional leadership of groups ranging upward to eighty employees
  • Responsible for departmental budgets, forecasting monitoring and evaluating income statements which required reductions of variable and fixed spending of 10-20% annually
  • Assigned role of project manager for facility troubleshooting, technology platforms, and profit improvement plans which resulted in increased company output of 20-30%


Chris Campbell

Bob Hanks

Kate Dins


  • China
  • Hong Kong
  • Costa Rica
  • Belize
  • Guatemala



  • Project Management Institute
  • America Marketing Association
  • Portland Human Resource Management Association

Work experience

General Manager


Responsibilities included managing several locations in the Oregon and Washington markets.Created financial reviews for analysis, sought out areas for facility growth, target marketing campaigns to support community appeal, streamlined vendor affairs, and implemented public relations awareness.Labor levels ranged from eighty to one-hundred employees with four direct managers.

  • Sales growth on an average of twelve percent on an annual basis
  • Prepared research analysis to troubleshoot and assist with technological advancements within the company
  • Conducted seminars for franchisee-wide meetings covering time management, motivation, coaching, and financial business success
  • Created three successful franchise wide marketing programs

Field Manager of Client Relations

Xerox Corporation

Responsibilities included managing thirty-seven major accounts in the Oregon market.Created financial reviews for analysis, sought out areas for account growth, marketed client specific platforms, streamlined vendor affairs, and provided technological solutions.All accounts required employee development of eighteen assigned associates and two coordinators.

  • Received the Peak Performer award for 2002, recognizing the top one percent for revenue and operational contributions nationwide
  • Led project management teams at Sun Microsystems, Portland Public Schools, and PacifiCorp
  • Landed a $24 million dollar four year renewal – PacifiCorp
  • Recognized for creating three business solutions that became regional benchmarks
  • Six Sigma Green Belt certified
  • 13% year-over-year net gain in assigned accounts
  • Saved $72,000 annually from budget tightening
  • Peer assessor for ISO 9002, Project Management certified
  • Conducted seminars on financial awareness, empowerment, management development, and account growth

Regional Executive - Aftermarket Client Relations

Ricoh Business Systems

Recruited to develop and implement a new technology friendly; client driven branch vision for the West Coast region.The new business model drove client concerns to one point of contact for all service, product and contractual requests.

  • Generated six million dollars of annual aftermarket sales at an average thirty-two percent margin; an eight percent increase annually
  • Managed a marketing team of nineteen employees and two supervisors who provided inside sales and services for a client base of six thousand locations spanning from Northern California, Oregon and Washington
  • Designed procedure manuals, succession plans, and escalation processes through the use of Six Sigma for the Pacific Northwest Branch
  • Introduced new budget projections, competitive sales analysis, and commissions structures


Weathered Hands

Lead a non-profit organization to provide food and clothing for the homeless during the holiday season.The company currently provides gift bags to over two-thousand recipients annual and has a projection for twenty five hundred bags and support of eighteen shelters for 2010.The position carries all responsibilities of volunteer recruitment, marketing, public relations, yearly strategic mapping and donation development.The Public Benefits Organization was established on December 24th 2000.

Life Coach & Business Consultant

Paradigm Swift

Business – Collaborate with emerging companies in developing business plans, creating a viable infrastructure, and/or improving marketing/ PR platform.Position showcases the opportunity to work with diverse vertical markets as a consultant or a project manager.Secondary deliverable has evolved which assists companies with the “art” of business management.Topics range from change management, constructive confrontation, motivation, and stress management. Client base ranges from service, software, and construction.

Personal – Assist individuals in career transition with resume building, interviewing tactics, negotiations, career search and occupational coaching.

Department Chair of Business

Portland Community College

Instruct coursework for students completing undergraduate/graduate degrees through on-ground, hybrid, and on-line offerings.The following disciplines are modules within teaching scope:


Critical Thinking

Business Ethics

Organizational Leadership

Business Communication

Conflict Management

Human Resource Development

Change Management

Small Business Development

Project Management

  • Point of contact for Strategic Philanthropy assignments which generated $10,000 in 2009 and currently $6,000 in 2010
  • Requested to participate in a delegation to China for a twelve day tour of their educational system in which we engaged in best practice summits
  • Three year International sub-committee member focusing on Japan, China, and Central America
  • Assigned to develop Project Management and Business Ethics curriculum


Concordia University
  • Primary advisor for Human Resource and Project Management curriculums
  • Actively creating on-line, hybrid and service learning platforms


Six Sigma Green Belt

Six Sigma

ISO 9000