Tiffany Brown

  • Knoxville US-IA

Objective

Seeking full time employment

Summary

I have been a lifelong part of successful, family owned and operated, companies. Throughout the years I have gained knowledge and experience in all aspects of managing and maintaining a sucessful  business.  I have top notch customer service and clerical skills and understand the demand for excellance. I strive to succeed and demonstrates dedication in all work and tasks preformed. 

Work History

Work History
Mar 2009 - Present

Front Dest Receptionist

Super 8

RESPONSIBILITIES:

  • Greets and welcomes guests upon arrival
  • Answers inquiries regarding hotel services, registration of guests, dining, and other area attractions
  • Runs night audit and prepares maid reports
  • Operates cash drawer, handles cash, and processes credit card transactions
  • Balance guests accounts and revenue at end of shift
  • Washes, folds, and stocks linen

Apr 2008 - Mar 2009

Supervisor/Laborer

Regional Recycling

RESPONSIBILITIES:

  • Ran daily commercial curbside recycling routes
  • Gave informational seminars to local schools, businesses, and organizations
  • Processed recyclable materials from 4 surrounding counties
  • Loaded processed materials onto semi-trailers to be shipped
  • Kept material logs, answered phones, and assisted customers
  • Supervised processing floor and assisted co-workers
May 2008 - Feb 2009

Secretary

Brown's Sanitation
  • Prepared monthly billing statements and mailed to customers
  • Posted payments to accounts and made collection attempts on past due  accounts
  • Answer phones and assist customers with inquiries and requests 
  • Route scheduling
  • Assist with payroll and tax preparations
  • General office duties: data entry, mail, fax, and filing
Oct 2001 - Jan 2002

Inbound Customer Service Representative

Office Team
  • Answered inbound calls assisting loan officers and other affiliates
  • serviced home mortgage loans
  • Troubleshoot, research, and resolve loan problems
  • General office duties data entry, mail, filing, fax, email
May 1999 - Aug 2001

Office Clerk

Brown's Sanitation
  • data entry
  • billing procedures
  • processed payroll
  • accounts payable/receivable
  • general ledger entries
  • route scheduling
  • new account set-up
  • answered phones assisting customers

Education

Education
Feb 2008 - May 2008

Indian Hills Community College

COURSES STUDIED:

  • Principles of Accounting
  • Business Math
  • Composition 1
  • Introduction to Business
  • Introduction to Psychology

*Distance learning student; studied all courses online through IHCC

Jul 2006 - Mar 2008

Des Moines Area Community College

COURSES STUDIED:

  • Personal Finance
  • Sociology
  • Computer Applications
  • Communications
  • Principles of Microeconomics
  • Recordkeeping

*Distance learning student; studied all courses online through DMACC

Aug 1998 - May 2001

GED

Knoxville High School

Skills

Skills

Flexibility/Adaptability/Multi-Tasks

Ability to effectively manage multiple assignments and tasks with no dely in deadline Adapts smoothly to changing conditions and work assignments Works well in a fast paced enviroment, as a member of a team, or individually Follows directions precisely with little or no supervison

Computer Skills

Operating Systems: MS DOS, Windows ME, 2000, XP, & Vista Software/Applications: Microsoft Office XP, MS Office 2000, MS Office 1997, MS Word, MS Excel, MS Power Point, MS Access, MS Outlook, MS Outlook Express, MS Publisher, MS Project, MS Visio, MS Front Page, Adobe Photoshop, Adobe Illustrator, Adobe Reader, Internet Explorer, Mozilla Firefox, FileMaker Pro, Turbo Tax, Quicken, QuickBooks, Refuse Data Systems, and CPI  

Problem Solving/Decision Making

Quickly identifies causes and effects of problem Examines all pros and cons of problem/resolution Makes Decision based on knowledge and information gathered relating to the problem to ensure resolution

Communication

Exceptional listener and communicator who effectively conveys information verbally and in writing Stays focused, encourages feedback, and adapts to difference in opinions