-Assisted customers with televisions, camcorders, digital cameras, home theater and audio equipment over the phone, through chat, and by email. -Contributed blog posts to the company's blog site. -Achieved and maintained a significant level of knowledge of customer care center operations and processes, policies and procedures, competitive issues, and interdepartmental operations. -Maintained knowledge of and communicated Corporate and Consumer strategies. -Provided center notification of problems, issues, alerts, etc. related to billing, order provisioning, interdepartmental concerns or breakdowns, and competition. -Coordinated the management of application problem resolution and the determination of special action plans, as needed. -Relayed questions, issues and requests for clarification, etc. to other departments as necessary.-Discussed & conveyed the benefits / advantages of a technology based product offering.-Actively participated in weekly review meetings with sales team and executive management. -Assisted the sales/customer service department in receiving the Gold Honoree recognition for outstanding customer satisfaction from Bizrate.com.-Worked within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.