Sales, Customer Service, and Account Management.
Creative, results-focused professional with strong writing, communication, and teamwork skills.
With these skills, I would like to obtain a position in business where I can utilize acquired knowledge and collective experience to assist a talented team in its growing client needs.
Sep 2002 - May 2009
-Assisted customers with televisions, camcorders, digital cameras, home theater and audio equipment over the phone, through chat, and by email. -Contributed blog posts to the company's blog site. -Achieved and maintained a significant level of knowledge of customer care center operations and processes, policies and procedures, competitive issues, and interdepartmental operations. -Maintained knowledge of and communicated Corporate and Consumer strategies. -Provided center notification of problems, issues, alerts, etc. related to billing, order provisioning, interdepartmental concerns or breakdowns, and competition. -Coordinated the management of application problem resolution and the determination of special action plans, as needed. -Relayed questions, issues and requests for clarification, etc. to other departments as necessary.-Discussed & conveyed the benefits / advantages of a technology based product offering.-Actively participated in weekly review meetings with sales team and executive management. -Assisted the sales/customer service department in receiving the Gold Honoree recognition for outstanding customer satisfaction from Bizrate.com.-Worked within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
Jun 2002 - Aug 2002
Assisted customers with home appliances and televisions. Discussed & conveyed the benefits / advantages of a technology based product offering.
Apr 1998 - May 2002
Assisted customers with cameras (digital and film), camcorders, televisions, and home theater equipment. Discussed & conveyed the benefits / advantages of a technology based product offering. Worked within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.Four Million Dollar Sales Club, 2000 – Sold over 4 million dollars of merchandise for the year.Three Million Dollar Sales Club, 2001 – Sold over 3 million dollars of merchandise for the year.Salesperson of the Month – Awarded for most total sales volume in dollars for the month: August 1999, September 2000, January 2001, June 2001, and August 2001.
2007 - 2009
Bachelor of Arts in Organizational Management
The organizational management degree blends theory and practice, addressing the rapid changes happening in the business and professional world.
Honored to attend Whitworth’s School of Global Commerce and Management Business Plus event on April 15th, 2009.
Principles of Marketing
Human Behavior in Organizations
Employment Laws and Regulations
Applied Economic Principles
Concepts in Accounting & Finance for Managers
Management of Innovation and Technology
Cross-Cultural/International Business Communication
Ethics in Management
Application of Management Principles
BU 353W Organizational Development and Change