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Taylor Miller

Work Experience

August 2017Present

Customer Service Representative

American Disposal Services, Manassas VA

Customer service representative for American Disposal Services. Responsible for taking incoming calls regarding service issues, billing, and various other concerns from customers in Virginia, Colorado and Georgia. Responsible for meeting and maintaining customer service standards for current and potential customers.

  • Managed a high-volume of inbound and outbound customer calls efficiently in a fast-paced call center environment
  • Maintained detailed and up-to-date knowledge of products and services facilitating efficient communication to customers
  • Accurately documented and researched customer accounts to resolve service, pricing and technical problems in a timely manner
  • Consistently delivered exemplary levels of customer service responding effectively to customer enquiries
June 2015August 2015

Retail Management Intern

Nordstrom, Tyson's Corner, McLean VA

I applied for and was accepted into a unique 10-week opportunity where I was immersed into the Nordstrom culture and perspective of high end retail fashion.

  • Completed all management training classes and assignments
  • Curated a three-step new hire training program to improve employee retention with a focus on millennials for the intern group project
    • Group project won 1st place in both the base store (Tyson's Corner) and for the entire D.C region
  • Exceeded the expected individual sales goal during the yearly Anniversary Sale by $5,000
    • Had the 2nd highest sales for the Point of View department 
  • Provided excellent customer service by tailoring each customer's shopping experience to their unique needs
  • Performed daily managerial tasks and implemented new merchandising strategies to keep the sales floor runway ready
    August 2015November 2015

    Sales Associate

    Nordstrom, Norfolk VA

    During this time I worked part time as a sales associate while attending Old Dominion University. I stopped working there due to scheduling conflicts between my hours and classes.

    May 2014Nov 2014

    Boutique Marketing Representative/Receptionist

    SOHO Lashes Chesapeake, VA

    A part time position as SOHO's marketing representative and receptionist where I oversaw all social media accounts and customer transactions.

    • Served as first point of contact with existing and new clientele calling or visiting the boutique
    • Operated MindBody software to schedule client appointments and make transactions in a prompt and courteous manner
    • Managed business' social media accounts
    • Transformed inventory storage layout to locate products more efficiently when assisting customers and conducting inventory counts

    Education

    August 2011May 2017

    B.S In Business Administration - Marketing

    Old Dominion University

    Norfolk, Virginia