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Taylor Miller

Customer Service Representative 

Work Experience

August 2017Present

Customer Service Representative

American Disposal Services

Customer service representative for American Disposal Services. Responsible for taking incoming calls regarding service issues, billing, and various other concerns from customers in Virginia, Colorado and Georgia. Responsible for meeting and maintaining customer service standards for current and potential customers.

  • Managed a high-volume of inbound and outbound customer calls efficiently in a fast-paced call center environment
  • Maintained detailed and up-to-date knowledge of products and services facilitating efficient communication to customers
  • Accurately documented and researched customer accounts to resolve service, pricing and technical problems in a timely manner
  • Consistently delivered exemplary levels of customer service responding effectively to customer enquiries
June 2015October 2015

Retail Management Intern

Nordstrom, Tyson's Corner, McLean VA

A unique 10-week opportunity where I learned the business of retail fashion as a management intern/sales person in the Point of View department and was immersed in the Nordstrom culture. 

  • Completed all management training classes and assignments
  • Curated a three-step new hire training program to improve employee retention with a focus on millennials for the intern group project
    • Group project won 1st place in both the base store (Tyson's Corner) and for the entire D.C region 
  • Exceeded the expected individual sales goal during the yearly Anniversary Sale by $5,000
    • Had the 2nd highest sales for the Point of View department 
  • Provided excellent customer service by tailoring each customer's shopping experience to their unique needs
  • Performed daily managerial tasks and implemented new merchandising strategies to keep the sales floor runway ready
    May 2014Nov 2014

    Boutique Marketing Representative/Receptionist

    SOHO Lashes Chesapeake, VA

    A part time position as SOHO's marketing representative and receptionist where I oversaw all social media accounts and customer transactions.

    • Served as first point of contact with existing and new clientele calling or visiting the boutique
    • Operated MindBody software to schedule client appointments and make transactions in a prompt and courteous manner
    • Managed business' social media accounts
    • Transformed inventory storage layout to locate products more efficiently when assisting customers and conducting inventory counts

    Skills

    Marketing

    Studied various areas of the topic and completed every course successfully

    Customer Service

    Excelled in position while working for a customer-service driven organization

    Sales

    Hands-on experience as a commissioned sales-person 

    Leadership

    Acquired knowledge and skills for the role of an assistant manager

    Education

    August 2011May 2017

    B.S In Business Administration - Marketing

    Old Dominion University

    Norfolk, Virginia

    Certifications

    HubSpot Academy

    • Content Marketing Certificate
    • Inbound Marketing Certificate