Customer Service Representative
American Disposal Services
Enthusiastic, relationship-focused Customer Service Representative responsible for resolving customer inquiries in a fast pace call center environment.
- Managed an average of 75+ inbound calls a day in fast-pace call center and consistently met performance expectations of speed, accuracy, and volume
- Resolved customer issues alone and through close collaboration with American Disposal's internal teams
- Provided residential customers with information regarding trash, recycling and yard debris removal, service policies, procedures and rates
- Documented all support information and actions in customer accounts using Tower Software