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Taylor Miller

Work Experience

August 2017August 2018

Customer Service Representative

American Disposal Services

Enthusiastic, relationship-focused Customer Service Representative responsible for resolving customer inquiries in a fast pace call center environment.

  • Managed an average of 75+ inbound calls a day in fast-pace call center and consistently met performance expectations of speed, accuracy, and volume
  • Resolved customer issues alone and through close collaboration with American Disposal's internal teams
  • Provided residential customers with information regarding trash, recycling and yard debris removal, service policies, procedures and rates
  • Documented all support information and actions in customer accounts using Tower Software

August 2015December 2015

Marketing Consultant

Old Dominion University
  • Conducted market research/analysis to address the client’s request for a social media campaign that promotes the book Get Radical and communicates the Radical Skincare brand.
  • Collaborated with team members to determine what social media channels to pursue, created actual messages to promote the book and story of Radical, and tested the content to measure the posts success.
  • Developed and presented the elements of our social media campaign to the Radical Skincare team and provided them with our recommendations for tweaking the campaign, outlining short-term and long-term suggestions for the Radical brand
June 2015October 2015

Retail Management Intern

Nordstrom  

Management intern and sales person in the Point of View department.

  • Assessed individual customers needs and tailored each shopping experience in order to meet their unique needs and provide excellent customer service 
  • Stayed up to date on the latest trends in Women's fashion to provide customers with expert advice
  • Exceeded the expected individual sales goal during the yearly Anniversary Sale by $5,000
  • Curated a three-step new hire training program to improve employee retention with a focus on millennials for the intern group project. Group won first place in both the base store and in the entire D.C region 
  • Implemented new merchandising strategies to keep the sales floor runway ready
    May 2014November 2014

    Boutique Marketing Representative/Receptionist

    SOHO Lashes
    • Served as first point of contact with existing and new clientele calling or visiting the boutique.
    • Oversaw the boutique's social media accounts where I curated and posted relevant content to reach potential customers in our target market
    • Operated MindBody software to schedule client appointments and make transactions in a prompt and courteous manner
    • Transformed inventory storage layout to locate products more efficiently when assisting
    • customers and conducting inventory counts

    Education

    August 2011May 2017

    B.S In Business Administration - Marketing

    Old Dominion University

    Norfolk, Virginia