Customer Service Representative
American Disposal Services, Manassas VA
Customer service representative for American Disposal Services. Responsible for taking incoming calls regarding service issues, billing, and various other concerns from customers in Virginia, Colorado and Georgia. Responsible for meeting and maintaining customer service standards for current and potential customers.
- Managed a high-volume of inbound and outbound customer calls efficiently in a fast-paced call center environment
- Maintained detailed and up-to-date knowledge of products and services facilitating efficient communication to customers
- Accurately documented and researched customer accounts to resolve service, pricing and technical problems in a timely manner
- Consistently delivered exemplary levels of customer service responding effectively to customer enquiries