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Taylor Miller

Customer Service Representative

Work Experience

August 2017Present

Customer Service Representative

American Disposal Services

Engaging Customer Service Representative responsible for taking inbound customer calls and resolving inquiries in a fast pace call center environment. 

  • Managed an average of 75+ inbound calls a day in fast-pace call center and consistently met performance expectations of speed, accuracy, and volume. 
  • Provided residential customers with information regarding trash, recycling and yard debris removal, service policies, procedures and rates
  • Utilized Tower Software to research accounts, identify problems , schedule work orders and process customer payments
  • Worked closely with Operations and Dispatch employees to resolve service and equipment issues.
August 2015December 2015

Services Marketing Consultant

Old Dominion University
  • Conducted market research/analysis to address the client’s request for a social media campaign that promotes the book Get Radical and communicates the Radical Skincare brand.
  • Collaborated with team members to determine what social media channels to pursue, created actual messages to promote the book and story of Radical, and tested the content to measure the posts success.
  • Developed and presented the elements of our social media campaign to the Radical Skincare team and provided them with our recommendations for tweaking the campaign, outlining short-term and long-term suggestions for the Radical brand. 
June 2015October 2015

Retail Management Intern

Nordstrom, Tyson's Corner, McLean VA

A unique 10-week opportunity where I learned the business of retail fashion as a management intern/sales person in the Point of View department and was immersed in the Nordstrom culture. 

  • Completed all management courses
  • Curated a three-step new hire training program to improve employee retention with a focus on millennials for the intern group project
    • Group project won 1st place in both the base store (Tyson's Corner) and for the entire D.C region 
  • Exceeded the expected individual sales goal during the yearly Anniversary Sale by $5,000
    • Had the 2nd highest sales for the Point of View department 
  • Provided excellent customer service by tailoring each customer's shopping experience to their unique needs
  • Performed daily managerial tasks and implemented new merchandising strategies to keep the sales floor runway ready

    Education

    August 2011May 2017

    B.S In Business Administration - Marketing

    Old Dominion University

    Norfolk, Virginia

    Relevant experience

    Independent Online Seller

    Poshmark

    • Built and managed a personal online consignment store selling women's clothing, shoes, and accessories. 
    • Wrote creative product descriptions, photographed/edited product posts, and shipped items to customers in a timely manner