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Work experience

Job Coach

My Purpose

Responsible for progress and safety of client while client is at work.  Provide direct supervision ensuring client performs work duties correctly.  Train employee on new duties and new procedures.  Assist employee in completing routine training. 


Customer Service Specialist, Contract

General Dynamics Information Technology GDIT
Bogalusa, LA Customer Service Specialist, contract fulltime. Answer inbound calls at a call center, and follow scripting in efforts to enroll consumers in a health plan in compliance with Affordable Care Act(ACA). Provide information to consumers, agents/brokers, Medicaid, and assisters pertaining to the ACA, the Marketplace and insurance plans offered in the Marketplace, and site navigation at Healthcare. gov. Maintain compliance with the Privacy Act to protect the consumers' Personal Identity Information(PII) and Personal Health Information(PHI). When needed, obtain information from other specialist, such as supervisors, internal support groups, or technicians to provide a solution. Adhere to constant changes in protocol, scripting, company database, and website. Perform duties in compliance with a Secure Floor Policy.


People's Lifestyle
Inc. Slidell, LA Telemarketer, part-time. Answer inbound calls on a multi-line phone. Follow scripting and log all calls. Market the product(work at home directory). Collect consumers' credit card information to process sales. Meet daily sales quota.

Service Worker

A1 In
Home Companion Slidell, LA Direct Service Worker, fulltime. Assist clients in all aspects of daily living including, but not limited to, cooking, cleaning, hygiene, appointments, shopping, studying, and recreational outings. Log daily activities and assess client's progress in reference to relationships, communication, personal care, health, and any other aspect pertaining to the client's plan of care.


Slidell, LA Level 7 Associate for the Wireless Department, part-time. Key holder. Cross-train in various departments including Electronics, Furniture, Sporting Goods, Garden Center, Impulse, Arts and Crafts, and Front End. Provide information on product features and demonstrate use of products and services, address customer concerns and troubleshoot. Establish/Renew wireless contracts and upsell. Operate

Facility Manager and Personal Trainer

Mike Bradley's Fitness
Gulfport, MS Facility Manager and Personal Trainer, fulltime. Maintain facility in compliance with OSHA and state regulations. Train and manage staff. Generate business by creating and distributing flyers, coupons, and signage. Perform client assessments, design workout programs, and one-on-one personal training. Process payments and maintain membership database.

Assistant Bookkeeper

Western Industrial Supplies
Gulfport, MS Assistant Bookkeeper, temporary part-time. Double-entry bookkeeping in QuickBooks. Audit records, create invoices and receipts, payroll, bank deposits. Maintain rapport with vendors and clients. Create and maintain filing system, answer phones, sort mail, and type correspondence.


Harrison County Library System
Orange Grove, MS Clerk I, fulltime. Using Magnolia, EbscoHost and the Dewey Decimal System to assist patrons in locating materials. Provide patrons information about community resources. Assist patrons with computer use. Sort mail, answer phones, type correspondence, clean and shelve audio/visual or reading materials, and support children's librarian with reading programs.


Hattiesburg, MS, seasonal part-time. Assist callers with site navigation, completing orders, and refunds/exchanges to prevent the needless escalations. Accurately log all calls in database. Communicate concisely with supervisors, Walmart stores, and vendors via email, chat, phone, and in person.



Delgado Community College

Associates in Business Management with focus on Logistic


reading program