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Summary

  •  Pragmatic problem solver, superior interpersonal skills, capable of resolving multiple and complex issues and motivating staff to peak performance.
  •  Successful leadership style that empowers team members by making them part of the decision-making process and enables both individuals and organizations to meet their unique goals.
  •  Highly organized, with outstanding communication skills, interacts easily with all personality types.
  •  Proficient in MS Word, Excel, Visio, PowerPoint and Fidelity (MSP Servicing System) among others.

Career Highlights

  • Reduced delinquencies by 20 points in four months while with the Credit Union.
  • Saved $16,000 annually and reduced delinquencies by instituting strategic reporting that reduced correspondence for Credit Union.
  • Eliminated penalties on FHA loans for Mortgage Company by streamlining the foreclosure referral process.
  • Recognized with the MVP award for automating the audits of Company’s specialty loan products which eliminated one full time employee and saved $27,000.
  • Reduced Company’s call volume 20% by revamping customer correspondence saving $4,000 in man hours.

Professional Experience

2011-062011-11

F&B Service benquet

Jayakarta Boutique Hotel
2010-052011-05

F&B Pool Service Pool Bar

PNB Darby Park Executive Suites
2013-012013-06

Garden City International Karaoke & PUB Sukabumi

Bartender
2013-082013-12

Novotel Bandung

Banquet
2014-062015-03

Brewerkz Restaurant & Sporr Bar

Bartender
2015-042015-05

Sobremessa Bar & Resto Dago Bandung

Bartender

2016-052016-12

Wok & Roll Kitchen Coffee Karaoke Sukqbumi

Bartender

Education

19992005

SDN Kebon Jati

University, City, State