Tatiana Johnson

  • San Diego California
  • 6197605161
  • iamjustagril.tl@gmail.com

Hardworking front desk receptionist with excellent communication skills and an upbeat personality, can multi-task efficiently and adjust as per changing environments.

Summary

Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills.

Excelled in the role of frontline receptionist handling multiple functions including customer queries, administrative tasks and information monitoring. Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient and effective reception service.

Over 5 years experience running a busy reception area and successfully interacting with a diverse and demanding group of people. An excellent track record of efficiency and effectiveness in managing communications and customer relationships.

An independent worker with proven computer competency, strong communication skills and an ability to organize and plan successfully. Accustomed to a fast paced work environment and dealing with a variety of tasks and responsibilities in an efficient and accurate way.

Work History

Work History
Oct 2010 - Present

Operations Manager/Direct Sales Manager

  • Responsible for obtaining profitable results independently
  • Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish
  • Listening to customer requirements and presenting appropriately to make a sale
  • Responding to incoming email and phone inquiries
  • Negotiating the terms of an agreement and closing sales
  • Challenging any objections with a view to getting the customer to buy
  • Recording sales and order information and sending copies to the sales office, or entering figures into a computer system
  • Reviewing my own sales performance, aiming to meet or exceed targets
  • Making accurate, rapid cost calculations and providing customers with quotations
  • Training other's on best practiced advice on how to be more profitable
  • Self taught on Product on all aspect's that haven't been used before
  • Managed other's and scheduled full days for multiple technicians
  • Trained multiple Office Manager's on everyday task's and product
  • Maintained Inventory 
  • Contracted large jobs independently
  • Team Builder
  • Purchasing all my own order's and other's if needed
  • Assistant to all aspect's to all employee's 
  • Consulting with different manufactures on how to grow and increase product sales
Jun 2009 - Sep 2010

Sever

Aladdin Cafe
  • Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
  • Keeps kitchen staff informed by noting timing of meal progression
  • Responds to additional patron requirements by inquiring of needs; observing dining process
  • Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
  • Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to hostperson; returning change or credit card and signature slip to patrons
  • Contributes to team effort by accomplishing related results as needed
Sep 2007 - May 2009

Administrative Assistant/Customer Service Representative

Wayne Dalton
  • Preparing daily invoices for corporate clients
  • Providing quotes for custom orders to clients nationally
  • Responsible for inventory receipt and for shipping products to clients
  • Basic office tasks including filing, copying, faxing and responding to emails
  • Managed warehouse of secure material
  • Responsible for all incoming phone calls

Education

Education
2006 - 2007

Mesa College

Personal Growth

2002 - 2006

Brook Shire Academy

High School