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Experience

Oct 2018Present

Senior Manager Solutions Care

Qvantel

Line manager for Solution Architects and Business Analysts in Europe and Americas allocated to customer programs. Process analysis, development and implement,  part of JAMA tool implementation team and HR activities. 

Mar 2018Oct 2018

Manager Service Design Core

Qvantel

Line manager for Business Analysts  in Europe, North Africa and Americas serving both customer and product development. Process analysis, development and implement and HR activities. 

Mar 2017Mar 2018

Senior Business Analyst

Qvantel

Agile Business Analyst serving both customer facing and product teams. General knowledge on Sales & Care streams, more recently developing user stories to Case Management tool. 

May 2016Jun 2016

Sales Manager

Panda Training Oy - Helsinki, Finland

Sales professional for Finnish start up which developed a global marketplace for outsourced training needs. Main activities were focused on lead generation through referral companies from the Finnish-German Chamber of Commerce, participating in HR events and solution demonstration meetings with prospect customers. Market intelligence analysis and strategic sales plan was created in partnership with company's founders.

Jan 2015Jun 2016

Members Relation Agent

Bla Bla Car - Paris, France

Members advisory service for Portuguese, Spanish, Brazilian markets. Community trust and satisfaction ambassador role through social media monitoring and experience in real life with members during Bla Bla Car trips within Europe.

Nov 2014Jan 2015

Content Analyst

Lexis Nexis - Paris, France

Content Analyst for Portuguese, Spanish and Brazilian markets for French luxury, automobile, pharmacy and cosmetics companies. Data analysis and creation of weekly reports on e-reputation and law monitoring.

May 2008Sep 2014

Marketing Analyst

Vale S.A - Rio de Janeiro, Brazil

Business coordinator for CRM implementation and Customer Experience Management. Great expertise with project management serving diverse group of stakeholders, budget  management and agile implementation. Main goals were the implementation of CRM Dynamics for 350 global users and excellence in Customer Experience Management delivering top-notch Technical Seminars, extensive range of marketing products and magnificent customer relationship events.

Education

Languages and IT Skills

Portuguese

Mother tongue

English

Fluent C2

French

Advanced C1

Spanish

Advanced C1

Finnish

Intermediate B1 (current studies)

Microsoft Office

Advanced

Service Design

Advanced 

Microsoft Dynamics 365 (CRM, Social Engagement and Marketing)

Advanced  

CRM systems (SAP, Salesforce)

Intermediate

Power BI

Basic Knowledge (current studies)

MySQL

Basic Knowledge (current studies)

Data Science, AI and Python

Basic Knowledge (current studies)