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Mar 2018Present

Manager Service Design Core


Line manager for resources in Europe, North Africa and Americas in the Service Design unit.

Mar 2017Mar 2018

Business Analyst


Business Analyst serving both customer facing and product teams. General knowledge on Sales & Cares streams, more recently developing user stories to Case Management. 

Jul 2016Jul 2016

Social Media Reporter

Helsinki Cup 2016 / Elisa Fanseat - Helsinki, Finland

Live coverage and content producer for Fanseat social media accounts: Twitter and Facebook. Fanseat is a live streaming provider owned by Elisa - one of the main telecommunications operator in Finland. Helsinki Cup is a under-17 international soccer tournament held since 1976. Content was provided in English and Portuguese. 

May 2016Jun 2016

Sales Manager

Panda Training Oy - Helsinki, Finland

Sales professional for Finnish start up which developed a global marketplace for outsourced training needs. Main activities were focused on lead generation through referral companies from the Finnish-German Chamber of Commerce, participating in HR events and solution demonstration meetings with prospect customers. Market intelligence analysis and strategic sales plan was created in partnership with company's founders.

Jan 2015Jun 2016

Members Relation Agent

Bla Bla Car - Paris, France

Members advisory service for Portuguese, Spanish, Brazilian markets. Community trust and satisfaction ambassador role through social media monitoring and experience in real life with members during Bla Bla Car trips within Europe.

Nov 2014Jan 2015

Content Analyst

Lexis Nexis - Paris, France

Content Analyst for Portuguese, Spanish and Brazilian markets for French luxury, automobile, pharmacy and cosmetics companies. Data analysis and creation of weekly reports on e-reputation and law monitoring.

May 2008Sep 2014

Marketing Analyst

Vale S.A - Rio de Janeiro, Brazil

Business coordinator for CRM implementation and Customer Experience Management. Great expertise with project management serving diverse group of stakeholders, strict budget and severe time frame. Main goals were the implementation of CRM Dynamics for 350 global users and excellence in Customer Experience Management delivering top-notch Technical Seminars, extensive range of marketing products and magnificent customer relationship events.


Languages and IT Skills


Mother tongue


Fluent C2


Advanced C1


Advanced C1


Intermediate B1 (current studies)

Microsoft Office


Microsoft Dynamics 365 (CRM, Social Engagement and Marketing)


Google SEO tools (Adwords, Analytics)


CRM systems (SAP, Salesforce)


Power BI

Basic Knowledge


Basic Knowledge (current studies)

Data Science, AI and Python

Basic Knowledge (current studies)