Summary

I  am skilled in Operations Management, Training Management, SLA Management, Lean Methodology and Process Quality Improvement, QMS (Quality Management System) Audits. I am aiming for challenging assignments in Operations Management/Quality Management with an organization of repute preferably in Process Operation and Customer Relations.

Work History

Work History

Travel Of Dreams

Dec 2014 - Present

Team Manager

  • Operations management.
  • Escalations Handling & Management (Emails and calls).
  • MIS reporting and preparing dash boards.
  • Process Training management of the new hires.
  • Performance & Leaves Management.
  • SLA Management.
  • Preparations & management of daily/monthly report and power point presentation.

Vistaprint Technology Ltd., Vadodara

Oct 2013 - Nov 2014

Team Leader

  • To provide training and support to newly hired PATs.
  • Mentor of a team of PATs (Production Artists – Graphics Designers) on a daily basis, helping them to improve and ensuring consistency of work.
  • Processing uploads from customers.
  • Improves existing process for embroidery digitization.
  • Facilitates between the upper level management and the team when dealing with technical aspects of embroidery digitization.
  • Team Management as well as quality management.
  • SLA Management as well as Escalation Management

Genpact

Apr 2008 - Sep 2013

Process Developer

  • Management of the UK and US based healthcare processes.
  • Managing a team of 35 people to ensure that we are delivering the best services to the clients.
  • Preparing the manuals and action plan to ensure the stability of the process.
  • MIS reporting and preparing dash boards.
  • Doing frequent audits on the inventory of pending aged medical claims.
  • Preparing and publishing the QMS data.
  • To lead the conference calls with the US clients to discuss quality, production and queries.
  • Providing technical and process related assistance to fellow employees to provide prompt and reliable service to meet the SLA’s (Service Level Agreements).
  • Responsible for following up on the pending cases.
  • Executing ideas for Production & Quality improvement.
  • Responsible for quality of claims processing after finalization to make sure that quality of the product meets the customer’s requirements.
  • To give process training to the new hires and also responsible for their learning graph during training period.

Education

Education

Annamalai University

Aug 2012 - Sep 2013

Post Graduation Diploma

PG Diploma in Health, Safety & Environment

M.D.S. University, Ajmer

Jul 2004 - Jun 2008

B.Sc (Maths)

Bachelors Of Science (Mathematics)

Skills

Skills
Process Training
  • To provide process training and support to newly hired executives/specialists.
  • Mentor of a team of executives/specialists, helping them to improve and ensuring consistency of work.
  • Processing uploads from customers.
Lean Mathedology & Quality Improvement
  • Lean Ace Certification along with Supervisory Development Program.
  • IRCA certified Lead Auditor/QMS Auditor (ISO 9001:2008)
  • Strong communication, interpersonal, mentoring & leadership skills.
  • Improves existing process for the business.
Operations Management
  • Experience in Operations Management functions encompassing Team Management, performance management, Customer relations, Leaves and performance management, Quality Audits, Quality and Training Management.
  • Spearheaded operations as a Team Lead with rich expertise in various facets of operations, viz. Production Queue Planning & SLA Management, Process Improvement, Escalation Management & Performance Management
Team Management
  • Performance-driven professional with total experience of nearly 7+ years (Nearly 5 years in Team Management)
  • Gathered fair understanding in managing inventory and workload with proven success in implementing systems for improvement of speed as well as accuracy of products and services.
  • Proficient in SOP & presentations making ; skilled in managing cross cultural teams, planning for their training & development needs and sustaining high motivation levels.

Certifications

Certifications

Supervisory Development Program

2014 - Present

Vistaprint K&T Team

Team Management, People Management, Process Training and Team Supervision.

IRCA, UK accredited QMS Lead Auditor - ISO 9001:2008 (Quality Standards)

2011 - Present

Indian Institute Of quality management, Jaipur

QMS Audits, To find scopes of improvement in the process, Quality Assurance etc.

Lean Ace Certification

2011 - Present

Global Quality Team, Genpact, India

Lean Methodology Trained and Process improvement ideas approved by Global Quality Team.

Art Of Influence

2010 - Present

Corporate Learning Services Team, Genpact,India

Process Training and Training Management.

Essential conference calls

2010 - Present

Corporate Learning Services Team, Genpact, India

Process Training and Training Management.

Emerging excellence

2009 - Present

Corporate Learning Services Team, Genpact, India

Process Training and Training Management.