Printing tool Download PDF

Work experience

Mar 2009Present


Provide full scope of consultancy services to multinational companies, focusing at the strategic planning and special projects related to business.
Oct 2008Feb 2009

Corporate Planning Manager

WPP Group - Plano.Trio
Integrate Plano.Trio within Global IT Standards, implementing processes, procedures that attends WPP standards, while maintaining the flexibility and its unique way of work as a full trade marketing company, establishing adequate level of relationship between local and global standards. Manage and control a SOS S404 implementation
Nov 2004Sep 2008

IT Director Grupo Newcomm / Y&R Brands Brazil

WPP Group - Grupo Newcomm - Y&R / Wunderman / Ação (+)

Newcomm is a holding on marketing, media and publishing, from multinational WPP group. Information technology management, defining strategic and tactical plans for short and long-term perspectives, budget definition/control. IT Director offering a backoffice IT organisation to support 8 different companies. Reorganization of IT structure including processes, operational procedures, infrastructure and people, resulting in a consolidation of decentralized structures to a central outrsourced data center and SOX full implementation. Manage new technology migration projects, with local and regional approaches, as hig performed lan-to-lan technology network (wan/lan); IP Telephony solution; consolidation of Exchange email cluster in Brazil to servide LatAm countries; consolidated storage solution, servers virtualization, projects to increase market leadership, by strategic opportunity as a web portal for Digital Midia Services, Digital Asset Managemente, Data base archiving.

Mar 2002Sep 2004

Regional Infrastructure Manager

Novartis Biociencias AG

- Infrastructure and telecommunications management and support to Brazil and Latin America as third level support, for 1000 users in Brazil and 4500 total LatAm- Manage the implementation of next technologies as central storage solution, servers consolidation, migration of environments ( Windows, SAP/Oracle, MPLS)- Deal with the life cycle of infrastructure components according to short and long terms targets- Acting as Service Delivery Manager on a Regional Level- Relevant projects: ENGINE, ERP Outsourcing (AS400 to SAP), Servers Consolidation (Outsourced Datacenter), Outsourced Service Desk, Migration of Frame-Relay to MPLS

May 1998Feb 2002

Relationship Manager - Major accounts

Atos Origin Brasil

Development of a customer portfolio about USD5MM/year, service strategy and all commercial activities to assure client satisfaction. Activities included the development of business plans for key clients (biggest publishing in Latin America, French multinational in glass industry, French and American multinational in grinding wheels, drills, sand papeer, construction and chemical industry)Business targets were achieved by leveraging relationship with stakeholders at the client, and important challenge was internal commitment of service areas inside Atos Origin to develop and deliver services as agreed, to satisfy client requirements.


Consultant Coordinator

Atos Origin
Consultant at Holding corporation, focused on design internal processes and customize international methodologies of project management and auditing to service areas. Results were 30% increase of customer satisfaction level, 10% increase of rruning contract cancellation and three consecutive years of positive financial results. Responsible to run researches, project auditing on customers, action plans to presales processes. Focus on key customers as coordinator of sales and Marketing area, on redesign of commercial processes and control forecasts.
Dec 1980Mar 1991

Coordinator on Project Management and Support

Philips do Brasil Ltda.

Application development, analysis, implementation of software packages, development and training of office automation and mainframe facilities. Strongly experienced on call center, central helpdesk, competence centers and third level attendance. Team worker of the first "office automation email project" in Brazil, developed between Philips and IBM, as responsible for environment administration, training and support. Recognized and rewarded by IBM for achieving results on data administration area, due to the substantial reduction on disks hardware allocation.



Miguel de Cervantes



Project Management and Leadership

ISES Institute


Senior IT Management at Multinational Companies or Groups

Regional IT Management

IT Director / IT Manager (IT Head)