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Summary

Communications professional with 8+ years experience specializing in customer experiences, media distributions, public outreach, event planning and volunteerism. Professional, creative, flexible with proven community expertise. Adept at researching and crafting exciting marketing campaigns for a wide variety of clients.

Work History

Jan 2014Present

Corporate Billing Specialist

COUNTRY FINANCIAL

Reviewed and resolved any discrepancies concerning clients' billing issues. Generated financial statements and reports detailing accounts receivable status upon request. Processed and monitored incoming payments. Prepared and sent out manual invoices upon request. Provided exceptional customer service to clients and financial representatives. Mentor and provide hands on training to new Billing Associates.

Feb 2015Apr 2015

Public Affairs and Media Relations Specialist 

COUNTRY FINANCIAL

Coordinated, developed, and assisted with projects and initiatives through  techniques such as: communications, community development, community relations, company giving programs, media relations,  and pr/marketing.  Budgeted, and executed the "Color COUNTRY Purple" campaign for the American Cancer Society while managing event volunteers, developed communication strategies, plans and messages to support key initiatives.  Assisted with the implementation of public affairs projects including  Portland, OR Farmers Market Reusable Bag Contest and Art Gallery, where I  wrote the Media Alert, designed promotional posters, and other communication as needed. I also assisted in the execution of  Money Smart Week for public financial literacy,  where I  successfully  took the initiative to partner with the Bloomington Edge Football team. The  team made an appearance, read to the kids, and autographed books provided by COUNTRY Financial. This effort not only led to an increased in participants at the Bloomington Public Library location by 50%, but also increase the number of fans who attended the game that night as the team provided all children and parents free entry passes.

Nov 2013Jan 2014

Sales Supervisor

BERGNER'S DEPARTMENT STORE - BLOOMINGTON, IL

Lead the shoe department to achieve sales and profit objectives through supervision and motivation. Fulfilled all management responsibilities in absence of  the Store Manager. Opened and closed the store, handled customer service issues, and oversaw cash-flow. Managed merchandising and promotion efforts. Launched a “ Customer First” experience through leadership and coaching. Set team's  performance goals and reviewed  them by evaluating their performance against clearly defined standards and functions.

Apr 2013Aug 2013

Performing Arts Coordinator (Volunteer)

BOUNCE PROGRAM AT BEAVER RUIN RD BAPTIST CHURCH - NORCROSS, GA

Developed lesson plans and teaching programs in the area of performing arts related to the performing arts theater. Coordinated experiential learning components for students, including but not limited to, opportunities for students to experience the performances from a different perspective through a day-of experiences. Facilitated and ensured supervision of workshops, events and activities from reserving the guest speaker, caters, setting up the room and cleanup crew. Researched and advised of grant opportunities available to the program. Built and maintained strong mentoring relationships with students. Recruited and increased student participation and community involvement. Executed the Program's vision and goals through strategic planning and activities which lead to successful outcomes. Ensured that training materials and creative choices reflected the program's interests, values and artistic development.

Jul 2010Mar 2013

Recruitment Coordinator

CHILDCARE EDUCATION INSTITUTE(CCEI) - DULUTH, GA

Contacted key decision-makers, created persuasive account strategies, and built a high degree of credibility and integrity to secure national accounts and other multi-operational partners. Successfully developed and executed quarterly strategic plans by territory; allowing consistent quarterly goals and metrics to exceed the established recruitment goal. Pre-screened potential clients for qualifications and set follow-up appointments for program evaluations for national certifications and training solutions based on respective state laws and regulations. Collaborated with various Child Care Resources and Referral(CCR&R) agencies and worked with numerous practitioners in a range of settings, including Head Start, family child care, preschool, prekindergarten, nanny care,“ daycare” centers, and more in an effort to analyze training goals and needs while advising of best practices for online Early Childhood Educational training solutions. Cultivated strong business relationships with customers to drive new business development. 

Education

2010

 Bachelor of Arts 

The UNIVERSITY OF ALABAMA

COMMUNICATIONS AND INFORMATION SCIENCES

Volunteerism

BCAI School of Arts (Breaking Chains Increase Advance) -Director of Public Relations and Event's Coordinator Lead

  •  Manage the PR and Event teams. Approve  and develop public relations campaigns which included press releases; pitches; social media, print and website content; and talking points. Approve all content used for marketing materials such as flyers and posters
  • Planned, created, implemented all marketing press releases, messages and campaigns to support the BCAI and its related programs and activities. Solicited funding for fundraising events. Executed  the creative design and décor at events to match the theme and organization's purpose. 

McLean County Democratic Communications Committee Member

  • Contribute expertise in establishing  organizational awareness through various communication channels and web presences  including, electronic/ social media , newsletters, public relations, website and printed collateral.

NAACP ACT-SO Judge Recruitment Committee Member

  • Developed and implemented recruiting marketing plans via cold calling. Developed recruiting literature for print and  to be used on social media sites such as Facebook, Instagram ,  LinkedIn and Twitter.