Summary

Communications professional with 8+ years experience specializing in customer experiences, media distributions, public outreach, event planning and volunteerism. Professional, creative, flexible with proven community expertise. Adept at researching and crafting exciting marketing campaigns for a wide variety of clients.

Work History

Work History
Jan 2014 - Present

Corporate Billing Specialist

COUNTRY FINANCIAL

Reviewed and resolved any discrepancies concerning clients' billing issues. Generated financial statements and reports detailing accounts receivable status upon request. Processed and monitored incoming payments. Prepared and sent out manual invoices upon request. Provided exceptional customer service to clients and financial representatives.

Feb 2015 - Apr 2015

Public Affairs and Media Relations Specialist 

COUNTRY FINANCIAL

Coordinated, developed, and assisted with projects and initiatives through  techniques such as: communications, community development, community relations, company giving programs, media relations,  and pr/marketing.  Budgeted, and executed the "Color COUNTRY Purple" campaign for the American Cancer Society while managing event volunteers, developed communication strategies, plans and messages to support key initiatives.  Assisted with the implementation of public affairs projects including  Portland, OR Farmers Market Reusable Bag Contest and Art Gallery, where I  wrote the Media Alert, designed promotional posters, and other communication as needed. I also assisted in the execution of  Money Smart Week for public financial literacy,  where I  successfully  took the initiative to partner with the Bloomington Edge Football team. The  team made an appearance, read to the kids, and autographed books provided by COUNTRY Financial. This effort not only led to an increased in participants at the Bloomington Public Library location by 50%, but also increase the number of fans who attended the game that night as the team provided all children and parents free entry passes.

Nov 2013 - Jan 2014

Sales Supervisor

BERGNER'S DEPARTMENT STORE - BLOOMINGTON, IL

Lead the shoe department to achieve sales and profit objectives through supervision and motivation. Fulfilled all management responsibilities in absence of  the Store Manager. Opened and closed the store, handled customer service issues, and oversaw cash-flow. Managed merchandising and promotion efforts. Launched a “ Customer First” experience through leadership and coaching. 

Apr 2013 - Aug 2013

Performing Arts Coordinator (Volunteer)

BOUNCE PROGRAM AT BEAVER RUIN RD BAPTIST CHURCH - NORCROSS, GA

Developed lesson plans and teaching programs in the area of performing arts related to the performing arts theater. Coordinated experiential learning components for students, including but not limited to, opportunities for students to experience the performances from a different perspective through a day-of experiences. Facilitated and ensured supervision of workshops, events and activities from reserving the guest speaker, caters, setting up the room and cleanup crew. Researched and advised of grant opportunities available to the program. Built and maintained strong mentoring relationships with students. Recruited and increased student participation and community involvement. Executed the Program's vision and goals through strategic planning and activities which lead to successful outcomes. Ensured that training materials and creative choices reflected the program's interests, values and artistic development.

Jul 2010 - Mar 2013

Recruitment Coordinator

CHILDCARE EDUCATION INSTITUTE(CCEI) - DULUTH, GA

Contacted key decision-makers, created persuasive account strategies, and built a high degree of credibility and integrity to secure national accounts and other multi-operational partners. Successfully developed and executed quarterly strategic plans by territory; allowing consistent quarterly goals and metrics to exceed the established recruitment goal. Pre-screened potential clients for qualifications and set follow-up appointments for program evaluations for national certifications and training solutions based on respective state laws and regulations. Collaborated with various Child Care Resources and Referral(CCR&R) agencies and worked with numerous practitioners in a range of settings, including Head Start, family child care, preschool, prekindergarten, nanny care,“ daycare” centers, and more in an effort to analyze training goals and needs while advising of best practices for online Early Childhood Educational training solutions. Cultivated strong business relationships with customers to drive new business development. 

Aug 2007 - 2010

Office Administrative Assistant

CITY OF TUSCALOOSA HUMAN RESOURCES OFFICE - Tuscaloosa, AL

Verified potential candidates past employment history for employment. Organized and created spreadsheets for vendors participating in the employees' Health Fair.  Maintained confidential employee records. Designed spreadsheets to input invoice numbers and amounts to assure that all payroll amounts were added to the“ Cost by Department”. Performed account maintenance to maximize city's revenue. Designed and produced formal template letters for office use. Informed applicants via mail, who applied for open position that they were not selected for hire and the position has been filled.

Education

Education
2010

 Bachelor of Arts 

The UNIVERSITY OF ALABAMA

COMMUNICATIONS AND INFORMATION SCIENCES

Skills

Skills

2015

Six Sigma Yellow Belt Certification

Change Management Certification