Work History

Work History
Dec 2014 - Present

Communications Project Coordinator

Optum, Inc.
  • Audit: Improved internal efficiency and operations by conducting research to authenticate accurate production of documents. Prepares and creates monthly audit reports for management.
  • Proofing: Edits/proofs communication documents and templates to reduce production time, rejects, and error by 5%. Created instructions and templates to effectively execute day-today tasks.
  • Customer Relationship Management: Strengthens client relationships by improving customer service via quality, accuracy and timeliness for requested projects. Provides up-to-date information to providers via manual faxes. Demonstrates strong understanding of principles and cultural values and incorporates them into client goals and objectives.
  • Project Management: Creates and manages client specific draft materials within a timely matter. Manages editing process between communications team. Diligently proof client materials to make sure they are in line with HIPAA rules and regulations.


Oct 2013 - Nov 2014

Operations Assistant

Drivetime Carsales Company, LLC
  • Title Clerk: Processed vehicle Tag and Title paperwork on all vehicles sold both in State and out of State. Issuing checks to Registration Offices for fees due.  Prepared payoff check requests for trade-ins and follow up on all titles. Maintained strict compliance with all Titling laws and filing requirements.  Maintained a high level of confidentiality.
  • Supply Management: Responsible for ordering and replenishing supplies for the dealership, ensuring adequate on hand supply of high use items, reduced over use by implementing a control process reducing access to authorized personnel.
  • Notary: Notarized vehicle titles and power of attorneys for vehicle trades toward purchases.
  • Finance: Responsible for receiving payments for vehicle purchases. Balancing a cash drawer and submitting deposit reports to the corporate bookkeeping office. Reconciling dealership credit cards, account for balances up to $3k. Managed AP for entire dealership, insured all 12 accounts were paid on time and remained in good standing.
  • Loan Management:  Processed and scanned new loan documents to corporate office for new loans. Performed quality assurance on loan documents in imaging software to ensure the documents were uploaded properly.
Sep 2012 - Oct 2013

Customer Service Representative

Donnelly Communications, Inc.
  • Customer Service: Provided excellent customer service by conveying empathy and respect to all customers. Properly documented and transferred escalated issues when appropriate. Exceeded company’s quality assurance. Maintained up-to-date knowledge of products and services.
  • Team Support: Consistently improved customer satisfaction through resolution of conflicts, issues, and concerns. Handled escalated issues with the utmost professionalism to ensure any and all issues were resolved. Promptly responded to general inquiries from team members via phone and instant message. Cross-trained and provided back-up for other customer service representatives when needed.
Mar 2012 - Dec 2012

Public Relations Assistant

Campbell Manning Communications
  • Media Relations: Researched and developed media lists for clients. Built relationships with media outlets and key communication partners that lead to mainstream media coverage. Tracked news coverage for clients. Responded to media requests in a timely manner. Worked with media to generate press releases and statements and proactively pitch outlets around client’s agenda.
  • Public Relations: Promoted products and services through public relations initiatives. Distributed press releases, media relations content, and social media content to target media. Liaison between clients and the media, often via telephone and email.
  • Communications: Identified, developed and executed communications strategies for key media contacts and customer references. Researched media coverage and industry trends. Conducted extensive media outreach.
  • Social Media: Developed and posted content via Facebook, Twitter, Vertical Response other social media platforms. Supervised social media outreach. Actively engaged with social media participants to create a personal relationship with clients’ customers.

Education

Education
Dec 2009

B.S., Journalism & Mass Communication

North Carolina A&T State University

Certifications

Certifications
Oct 2014

Certification of Print Technology

Kennesaw State University
Jun 2013

Certification of Administrative Assistant

Kennesaw State University

Commissions

Georgia Notary Public (Commission expires December 3, 2017)