- amman jordan
- [email protected]
Responsibilities: ü Setting and meeting performance targets for speed, efficiency, sales and quality. ü Managing the daily running of the call center. ü Reviewing the performance of staff, identifying training needs and planning training sessions. ü Handling the most complex customer complaints or enquiries. ü Organizing stuffing, including shift patterns and the number of staff required to meet demand. ü Forecasting and analyzing data against budget figures on a weekly or monthly basis.