Tariq Zebdiha

Tariq Zebdiha

Work History

Work History

5 STAR CATERING

5 STAR CATERING
2 kinds of responsibilities: ü Call center supervisior dealing with customers and responding their needs. ü Promoted to accountancy department as an assistant account: folowing the supplier regarding the monthly payment folowing the petty cash & cash float in the outlets put schedule for the cheque's issued for the supplier issued the cheque's for the suppliers and for the outlet's v

Call Center Manager

BOSTON FRIED CHICKEN LLC
CALL CENTER MANAGER FROM Responsibilities: ü DRIVERS FOLLW-UP(SCHEDULE, TIME STAFF, ETC) ü FOLLOW UP CARS(MANUAL, AND BY GPS SYSTEM) ü Setting and meeting performance targets for speed, efficiency, sales and quality. ü Managing the daily running of the call center. ü Reviewing the performance of staff, identifying training needs and planning training sessions. ü Handling the most complex customer complaints or enquiries. ü Organizing stuffing, including shift patterns and the number of staff required to meet demand. ü Forecasting and analyzing data against budget figures on a weekly or monthly basis. v ALTERNATIVE DINING EXPERIENCE

Call Center Supervisor

POPEYES RESTAURNT MANAGEMENT
Call center supervisor FROM Responsibilities: ü Setting and meeting performance targets for speed, efficiency, sales and quality. ü Managing the daily running of the call center. ü Reviewing the performance of staff, identifying training needs and planning training sessions. ü Handling the most complex customer complaints or enquiries. ü Organizing stuffing, including shift patterns and the number of staff required to meet demand. ü Forecasting and analyzing data against budget figures on a weekly or monthly basis. v Little ceaser(pizza alqyasar)
Mar 2014 - Jun 2014

Call Center Trainer Manager

Alqaysar pizza
CALL CENTER TRAINER MANAGER FROM Only for training the employee in the new call center, and give the call center all the support and improvement. v
Mar 2007 - Mar 2011

Call center supervisior

POPEYES Restaurant management

Responsibilities: ü Setting and meeting performance targets for speed, efficiency, sales and quality. ü Managing the daily running of the call center. ü Reviewing the performance of staff, identifying training needs and planning training sessions. ü Handling the most complex customer complaints or enquiries. ü Organizing stuffing, including shift patterns and the number of staff required to meet demand. ü Forecasting and analyzing data against budget figures on a weekly or monthly basis.

Education

Education

Al Quds open university Palestine

Skills

Skills

VISTA

WINDOWS/XP

MS/DOS

WINDOWS/95

science grade

Organisation