Antoinette Williams

Work History

Work History
1998 - Present

Financial Specialist

Wachovia Bank

Develop relationships with potential/existing clients through outbound/inbound calls. Conduct proactive up-selling marketing campaigns, offering existing customers additional/extended services. Originated loans through outbound/inbound calling on marketing campaigns and calling existing customers, offering various loan products. Provided informational materials on products/services, open accounts, and resolved problems/concerns in a call center atmosphere.

1996 - 1998

Customer Service Representative

Siemens Medical Systems

Served as primary contact for customers requesting servicing of medical equipment. Dispatched Field Service Engineers to various customer sites. Ordered after hours spare parts for shipment to field service engineers.

1994 - 1997

Sales Representative

Radio Shack

Related merchandise statistics to the use of floor space, maximizing sales and profit. Created floor arrangements and displays. Worked with customers in product selection and conducted customer transactions in a friendly, courteous and expedient manner.

1989 - 1994

Recruiter

U.S. Army

Contacted, interviewed, evaluated, tested and processed quality applicants for admission into the Army and the Army Reserves. Contacted school and public officials, civic leaders and parents, introducing the Army as an exciting employment and career opportunity. Gave formal and informal presentations on Army career opportunities.

1979 - 1989

Administrative Supervisor

U.S. Army

Managed office of 2-5 clerical personnel. Developed and implemented training program which increased overall office efficiency and productivity by 50%. Evaluated and counseled employees monthly on job performance and suggested ways to improve competency and efficiency.

Education

Education
Mar 2005 - Dec 2005

MBA with concentration in HR.

Strayer University

Graduate with Honors.

Aug 1987 - May 1990

B.A.

Methodist College

Minor: Economics, Dean's List

ASSOCIATIONS

Strathmore’s Who’s WhoNational Association of African Americans in Human ResourcesNational Association of Female ExecutivesBlack National MBA AssociationAmerican Bankers AssociationConsumer Bankers Association

Summary

  • Over 5 years of recruiting with emphasis on cold calling, interviewing, evaluating prospective personnel and giving presentations on career opportunities to the public.
  • Over 15 years in managing, coaching, and instructing personnel in the office environment and in techniques to survive in wartime.
  • Hands on experience in Microsoft Word, Excel, PowerPoint, Outlook and Lotus Notes. Excellent PowerPoint presentation skills.
  • Obtain MBA with concentration in HR management. Graduated with honors.
  • Over 8 years working in banking industry and knowledgeable of banking policies.

CERTIFICATIONS

  • American Institute of Banking, 2005 - present
  • First University Education Center, Charlotte, NC
  • Certificate, 1999
  • Completed course in customer centered selling, learning how to ask certain questions to identify the needs of the client and to sell the client a certain financial product.
  • First University Education Center, Charlotte, NC
  • Certificate, 1999
  • Completed consumer credit counseling courses to become a loan officer.
  • First University Education Center, Charlotte, NC
  • Certificate, 1998
  • Completed Financial Sales Specialist Course

Skills

Skills

Microsoft Office