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Personal Information

Name: Tareq Odeh

 Phone #: +966-553852911

 E-mail Address: [email protected]

Address: Saudi Arabia, Jeddah.

Material Status: Married.

VISA:Transferable Iqama.

Nationality: Jordanian

  Goals & OBJECTIVE    

looking to leverage my 7+ years of IT experience, with public speaking skills, expertise in ICT - ITSM, Quality Control. a place where I can develop my skills and experience to achieve my ambitions and add value to to your organization.

Work experience


Sales Manager

Alnafitha International Information Technology

Develop the sales plan based on targets set by top management. 

Provide company’s management with the sales plan and sales combination products (quantities, types, and schedules)

 Participate in the negotiations made with agents and distributors.

 Participate in the selection and training of sales persons besides identifying their needs.

 Identify sales areas to maximize the number of customers.

 Monitor the after-sale service, keep constant contact with customers and handle their complaints in accordance with customer satisfaction procedure.

Monitor the status and strategies of competitors and provide business development department with collected information in this regard.

 Submit the periodical detailed reports addressing sales related achievements, constraints and failures to top management.

 Contribute to developing a pricing strategy aiming to achieve the maximum market share in the long run.

 Ensure being in constant contact with customers to maintain them as well as opening new markets.

Participate in the study and design of marketing programs.

 Develop and monitor the key performance indicators to improve performance.

 Hold periodical meetings with subordinate personnel in order to discuss work progress, find solutions for any constraints, as well as to develop and improve of staff performance,

 Prepare the reports addressing work progress and submit them to Executive Director,

 Prepare the annual staff appraisal reports for department personnel.

 Identify the training needs of subordinate employees to enhance their performance and skills and raise such needs to HR Department Head.

 Evaluate the results of the training received by employees and their impact on business development.

Identify any potential non-conformities and report them to the quality specialist.

 Provide recommendations for improving the performance of the company.

Maintain the confidentiality of all accessible information relevant to the company.

Support and assist sales team with deal negotiations and closing.


stretched position as a Quality Control

Alnafitha International Information Technology

As a part time with my current job position "ITSM Solution Specialist" I do the following rolls:  

- Planning, implementing and monitoring the development and continual improvement of the quality management system related activities within the company,  
- Managing the guiding process of investigating identified nonconformities and received complaints against provided services to find out the root causes resulted in such non-conformance or complaints and developing the relevant corrective action plan with the concerned departments.
- Holding the responsibility for meeting the requirements of international standards adopted by the company; e.g. document and record control, internal audit, risk assessment, ........ etc.
- Organizing to hold regular meetings with the departmental managers and quality coordinators of the company to discuss the methods adopted for managing service provision and the ways that might be followed for developing and improving them. 
- Ensuring the availability of approved effective work plans and objectives for the continual improvement activities of the quality management system in collaboration with the different departments of the company and in line with the general vision, mission, values and objectives of the company which need to be regularly reviewed and amended when necessary. 
- Ensuring the availability of updated approved work procedures in collaboration with the concerned bodies that need to be constantly reviewed and amended when necessary so as to ensure performing the activities and services in a safe, easy and quick manner as well as to assure the accuracy of data and information.
- The design of data-collection methods to achieve the objective of data analysis in relation to performance indicators, and to produce improvement projects.
- Analysis of the data related to quality activities and the provision of a presentation highlighting its purpose,  
- Ensuring the availability, effectiveness and efficiency of all statistics required for performance improvement and development.

Western Region - KSA

Mar 20152016

ITSM Solution Specialist

Alnafitha International Information Technology

My main duties:

  1. targeting Enterprise organizations such as banking, oil companies, municipalities, and universities etc.  
  2. up selling and cross selling to achieve yearly target
  3. supervising and directing diverse teams across organizational to achieve and exceed business objectives.
  4. mentoring the business development plan for 2016 is on track.
  5. following up with customers, understanding customer requirements, quoting customers,
  6. by using Marketing campaigns, Events, generating new leads.
  7. managing new and existing accounts to maintain a strong trusted relationship with customer.
  8. pay close attention to details that could initiate new opportunities.
  9. Manageing vendor relationship such as SMART Desk - ManageEngine - NetSupport.
  10. managing vendor events and promotions.  

Western Region - KSA

Nov 20132014

Sales Account Manager

Hadawi Information Technology.

My main duties:

  1. Work with the sales team to make accurate, rapid cost calculations and provide customers with quotations. 
  2. Work with the sales team to negotiate the terms of an agreement and closing sales.
  3. Respond in a timely fashion to incoming email and phone esquires.
  4. Generate new leads by calls, emails, and visits.
  5. Identify target accounts in assigned territory using market data.
  6. Listening to customer requirements appropriately to understand their pain.
  7. switching customers from competitor into Hadawi customer.
  8. targeting government sector and private sector.

Jerusalem - Palestine

Aug 2012Aug 2013

Sales Account Manager

Pleasant wireless

My main duties:

  1. Create business proposals for new and existing opportunities.
  2. Taking responsibility for the effective on-boarding of new customers.
  3. Give a rundown of the level of competition and general market activities on a daily basis to the general manager.
  4. Give up-to-date information relating to customer requirement changes .
  5. Establish relationship with clients and provide high standard of customer service continually.
  6. Organize and arrange specified records and files in order to keep track of financial transactions.

 Ohio, USA.

Feb 2010May 2012

Marketing Manager


 Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins, and promoting the organisation’s presence throughout the area.

 Ohio, USA.


Feb 2009Apr 2010

Master Courses in BIS

Globe university

Business Information System (BIS).

Minneapolis, Minnesota, USA.

Skills and Certificates

Microsoft Solution

Office 365, sql server, sccm, azure, dynamics ax, visio, BI, scom etc.

Cloud storage Solution & Security

McAfee, Symantec, Sophos, Kaspersky, MS ATP.

Veaam, VM, VMware esxi, backup exec.

Prince2 Foundation 

Prince2 Foundation Certified 

ITSM Sales Consultation 

Generate new leads for ITIL-ISO 20000-27001 Assessment gap analysis & consultation 

ITSM Sales Training

ITIL, ISO 20000, ISO 27001, Prince2, COBIT5, SDI, CPDE

ITSM Expert

Expert in ManageEngine solutions, ServiceDesk, OPManager, AD360, Desktop Central.

Expert in SMARTDesk tools: ITSM, ITSSM, GRC

Expert in NetSupport: NetSupport School, NetSupport Manager, NetSupport DNA, NetSupport ServiceDesk

knowledge of Marvel, BMC, HP, Landesk, SolarWind

Sales Course

Intensive course in Sales, that teaches how to define your target and approach them in a professional way. 

ITIL v3 foundation

ITIL Foundation Certified


Works well with others, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility.

fluent in English verbal and written

Fluent in Writing- Speaking - Reading.

Sales and Marketing

Engaging with all types of people and buyers. Marketing provided me with the skills to increase brand awareness, develop the target market, as well as create the necessary leads and enquiries through targeted marketing campaigns. Identify the key to success in any business is sales, it gave me strong focus on developing my sale skills.

IT Hardware and Software

Systems: Windows (2000, 2003,2008), UNIX, Linux. Hardware: Servers, Hubs, Routers, Switches, PC’s. Software: MS Office Suite, MS SQL Server, Visio. Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring. Languages: Visual Basic, C, C++, HTML, JavaScript.

Problem Solving

I have the ability to identify issues, obstacles, and opportunities and then develop and implement effective solutions to overcome the challenge.


writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public.