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Tareq Odeh

ITSM Solution Specialist 

Summary

ITSM field has been exponentially  growing due to the high market demand, most enterprise companies in the GCC area have realized  the importance of the IT department, and want to provide better service to support their business by aligning the IT with the business goals and visions, which it can be achieved by the ITIL best framework, therefore it's very important to handle these leads and turn them from prospect to customers, by providing them the appropriate help starting from presentations to POC till closing the deal in a win win situation to gain a list of loyal customers that trust you and depend on you.


 

Personal Information

Name: Tareq Ahmad Odeh

 Phone #: +966-553852911

 E-mail Address: Tareq-owda@hotmail.com

Address: Saudi Arabia, Jeddah.

Material Status: Married.

VISA:Transferable Iqama.

Nationality: Jordanian

  Goals & OBJECTIVE    

looking to leverage my 6+ years of Information Technology experience, public speaking skills, and expertise in the ITSM, Quality Control. a place where I can develop my skills and experience to achieve my ambitions .

Work History

2016present

Quality Control

Alnafitha International Information Technology

As a part time with my current job position "ITSM Solution Specialist" I do the following rolls:  

- Planning, implementing and monitoring the development and continual improvement of the quality management system related activities within the company,  
- Managing the guiding process of investigating identified nonconformities and received complaints against provided services to find out the root causes resulted in such non-conformance or complaints and developing the relevant corrective action plan with the concerned departments.
- Holding the responsibility for meeting the requirements of international standards adopted by the company; e.g. document and record control, internal audit, risk assessment, ........ etc.
- Organizing to hold regular meetings with the departmental managers and quality coordinators of the company to discuss the methods adopted for managing service provision and the ways that might be followed for developing and improving them. 
- Ensuring the availability of approved effective work plans and objectives for the continual improvement activities of the quality management system in collaboration with the different departments of the company and in line with the general vision, mission, values and objectives of the company which need to be regularly reviewed and amended when necessary. 
- Ensuring the availability of updated approved work procedures in collaboration with the concerned bodies that need to be constantly reviewed and amended when necessary so as to ensure performing the activities and services in a safe, easy and quick manner as well as to assure the accuracy of data and information.
- The design of data-collection methods to achieve the objective of data analysis in relation to performance indicators, and to produce improvement projects.
- Analysis of the data related to quality activities and the provision of a presentation highlighting its purpose,  
- Ensuring the availability, effectiveness and efficiency of all statistics required for performance improvement and development.

Western Region - KSA

Mar 2015Present

ITSM Solution Specialist

Alnafitha International Information Technology

My main duties:

  1. targeting Enterprise organizations such as banking, oil companies, municipalities, and universities etc.  
  2. up selling and cross selling to achieve yearly target
  3. supervising and directing diverse teams across organizational to achieve and exceed business objectives.
  4. mentoring the business development plan for 2016 is on track.
  5. following up with customers, understanding customer requirements, quoting customers,
  6. by using Marketing campaigns, Events, generating new leads.
  7. managing new and existing accounts to maintain a strong trusted relationship with customer.
  8. pay close attention to details that could initiate new opportunities.
  9. Manageing vendor relationship such as SMART Desk - ManageEngine - NetSupport.
  10. managing vendor events and promotions.  

Western Region - KSA

Nov 2013Feb 2015

ITSM

Hadawi Information Technology.

My main duties:

  1. Work with the sales team to make accurate, rapid cost calculations and provide customers with quotations. 
  2. Work with the sales team to negotiate the terms of an agreement and closing sales.
  3. Respond in a timely fashion to incoming email and phone esquires.
  4. Generate new leads by calls, emails, and visits.
  5. Identify target accounts in assigned territory using market data.
  6. Listening to customer requirements appropriately to understand their pain.
  7. switching customers from competitor into Hadawi customer.
  8. targeting government sector and private sector.

Jerusalem - Palestine

Aug 2012Aug 2013

Sales Manager

Pleasant wireless
My main duties:
  1. Create business proposals for new and existing opportunities.
  2. Taking responsibility for the effective on-boarding of new customers.
  3. Give a rundown of the level of competition and general market activities on a daily basis to the general manager.
  4. Give up-to-date information relating to customer requirement changes .
  5. Establish relationship with clients and provide high standard of customer service continually.
  6. Organize and arrange specified records and files in order to keep track of financial transactions.

 Ohio, USA.

Feb 2010May 2012

Marketing Manager

Phonezzz

 Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins, and promoting the organisation’s presence throughout the area.

 Ohio, USA.

Jul 2007Dec 2008

Technical Support

Pioneers

providing pre-sales technical assistance and product education, and after-sales support services.

Amman, Jordan.

Education

Jul 2010Mar 2011

Intensive courses in BIS

Sinclair Community College

To learn the terminology used in the field of IT and how IT principles can apply to your businesses. The course stresses the competitive advantage of using IT and the return on investment that you can see. It focuses on the basic principles of Information Technology: hardware and software components, database technology, and telecommunications.

Dayton, Ohio, USA.

Feb 2009Apr 2010

Master Courses in BIS

Globe university

It mixes business subjects such as Accounting, Economics and Marketing with technology focused subjects such as Databases, Systems Analysis and Networks. It provides knowledge and skills in traditional business organization and management together with skills and abilities in the enabling and underlying technologies on which organisations are becoming more reliant.

Minneapolis, Minnesota, USA.

Jun 2004Sep 2008

Bachelor Degree in CIS

University of Jordan at Amman Faculty of Information Technology

The computer information systems (CIS) programs are the ideal preparation for careers in the rapidly expanding information technology industry. Our CIS programs emphasize state-of-the-art technology along with the most popular object-oriented programming languages and software. Amman, Jordan.

Skills and Certificates

Prince2 Foundation 

Prince2 Foundation Certified 

ITSM Sales Consultation 

Generate new leads for ITIL-ISO 20000-27001 Assessment gap analysis & consultation 

ITSM Sales Training

ITIL, ISO 20000, ISO 27001, Prince2, COBIT5, SDI, CPDE

ITSM Expert

Expert in ManageEngine solutions, ServiceDesk, OPManager, AD360, Desktop Central.

Expert in SMARTDesk tools: ITSM, ITSSM, GRC

Expert in NetSupport: NetSupport School, NetSupport Manager, NetSupport DNA, NetSupport ServiceDesk

knowledge of Marvel, BMC, HP, Landesk, SolarWind

Sales Course

Intensive course in Sales, that teaches how to define your target and approach them in a professional way. 

ITIL v3 foundation

ITIL Foundation Certified

Interpersonal
Works well with others, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility.
fluent in english verbal and written
Since I was 15 years old living, studying and working in the United States for more than 10 years made my English verbal and writing perfect.
Sales and Marketing
engaging with all types of people and buyers. Marketing provided me with the skills to increase brand awareness, develop the target market, as well as create the necessary leads and enquiries through targeted marketing campaigns. Identify the key to success in any business is sales, it gave me strong focus on developing my sale skills.
IT Hardware and Software
Systems: Windows (2000, 2003,2008), UNIX, Linux. Hardware: Servers, Hubs, Routers, Switches, PC’s. Software: MS Office Suite, MS SQL Server, Visio. Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring. Languages: Visual Basic, C, C++, HTML, JavaScript.
Problem Solving
I have the ability to identify issues, obstacles, and opportunities and then develop and implement effective solutions to overcome the challenge.
Communication
writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public.
Computer Programming
VB 6.0, C, C++. JAVA, including Standard Edition (J2SE) for Desktop Applications and Micro Edition (J2ME). Some of .NET Technologies: C#. ArcGis, Graphical Information System and their use.
Database
PL/SQL, MySQL, Oracle 10g.

Graduation Projecct

My Graduation project was in filed of web developing, I and my partners thought of building a smart system under the name of "white board" to make the students and their doctors connected all the time, to save a lot of effort and time for the student and the doctor, our System provide many different services to the doctor for example, the doctor can put up new homework's for the student and there is dead line date, and the student solve the homework's and send it back. And the homework will be automatically marked.

Programs that used (Java 2EE, Text Pad, Jakarta Tomcat, SQL server 2005, Microsoft Project, Microsoft word, Microsoft power point,  Microsoft Front page)