Tarek Radwan

Managing regional distribution of Vodafone Egypt's consumer portfolio, circulating over 100 Million LE on a Monthly basis, along with increasing market share, distribution base, and trade acquisitions. 

Managing a Sector of Vodafone's Corporate Sales in Egypt, with a Focus on Voice Solutions, Data (Mobile & Fixed), Internet of Things (IoT), and IT Solutions such as Hosting & Cloud, along with Complex Sales involving ICT, Mobile App Development & Support, for Top Corporate Accounts in Egypt, achieving a double digit YoY incremental revenue growth. 

Responsible on Managing the level of Customer Experience offered to our customers by the Customer Services Team. 

Global Enterprise Service Center (GESC) is a centralized group of international service representatives providing a single Vodafone point of contact for MNCs’ own helpdesk at a global and/or regional level.

Assist with production of monthly reports for customers and managers.: International Accounts Supervisor, Service Off-shoring Operations, AU Operations, Role Profile: 

Handling customers’ requests and demands within the least possible time, and the efficiency and accuracy, providing a full 5stars service to our customers over the phone, or simply through a phone call, obtaining customer’s satisfaction for the service we provide.

Senior Sales Executive, Key Accounts, New Cairo, Cairo. Tasks: Possessing a wealth of sales management experience and a proven ability of successful sales and business development, consistently achieving significant year-on-year sales targets and growth.

Assistant Sales Manager, Maadi, Cairo. Tasks: Customer sales, shop stock management(using both paper records and Excel spreadsheets); book keeping and maintenance of sales records.

Salesperson,, Maadi, Cairo Tasks: Responsible for retail customer service and sales of electronic products, including digital cameras, mobile phones, telephone handsets and answering machines, game machines and games(Play station, Nintendo), headphones, speakers, electrical cables, adaptors and plugs, small electrical appliances(hand-held vacuums, hairdryers, shavers, DVD players, heaters), MP3 players, Walkmans, USB memory devices.

Sales & Marketing

Business Administration & Information Technology

High School Diploma in Information Technology.

Lead Digital is the certificate that makes you think differently and work differently.Taught online over three months, the Lead Digital certificate is the only programme of its kind on the market.

Completing and Passing Knowledge check quizzes in the following Modules, The impact of digital 
on the Vodafone customer, Digital Transformation, Customer Centric Marketing, Search Engine Marketing, Programmatic, CRM and CVM, B2B Planning and Strategy, B2B Content Strategy and Management, B2B Lead Generation and Sales Management , B2B Customer Value Management , B2B Digital Operations, B2B Digital Campaigns

Completing and Passing Knowledge check quizzes in the following Modules, Customer Centricity, Digital Transformation, Vodafone case study, Impact of digital on the Vodafone customer ,Why is digital so important to Vodafone?, Social Media, Content Marketing, Mobile Marketing, Measurement and Analytics , Search Engine Marketing, Programmatic, CRM and CVM, Digital Ecosystem, Storytelling, Social Advocacy, Mobile Advertising, Omni-channel, Introduction to Attribution. 

Completing and Passing Knowledge check quizzes in the following Modules, Digital Imperative ,Customer Centricity, Channels to Market, Unlocking Data, Organisational Agility, Digital Culture.

Large Account Management ProcessSM (LAMP®) reveals how to best manage and grow strategic accounts by bringing the entire relationship into view. This process provides a road map for strategic customer relationships that have growth potential through the development of a one to three-year plan to guide team selling and customer collaboration efforts.

Liam Richmond is an award winning sales improvement and customer experience enhancement consultancy. We specialize in increasing the performance and capability of employees by providing learning, training and development for retail and business (B2B) sales. Liam Richmond consistently delivers better leadership and management ability, increased sales, improved customer service and a better customer experience.

A challenging, highly interactive programme that builds on delegates existing commercial, selling and negotiation skills, challenging them and equipping them with approaches and negotiation skills to maximize commercial value through leading negotiations.

Since 1996, COPC Inc. has provided call center certification to hundreds of call centers throughout the world, providing a consistent and proven framework for managing people, processes and performance. Call center certification by COPC Inc. enables your organization to measure and improve all operational activities that support the customer experience—to ultimately boost customer satisfaction while increasing revenues and reducing costs.

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution.

The main role of a Scrum Master is to ensure smooth establishment, efficient and healthy progress and continuous improvement of Scrum Practices in an agile Scrum team. Therefore, competence and perspective of every single Scrum Team Member in an agile Scrum team to be able to act on behalf of and with a Scrum Master is a fundamental factor which determines the success level and lifetime of an agile Scrum team.