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Tarek Shaker

Business Development /  Project Manager 

Summary

A highly organized and details oriented individual with over 10 years experiences and a track record of ensuring projects are delivered to the highest quality, within budget by effectively organising, managing and utilising all resources. Also able to lead teams on different projects where the highest standards are routinely demanded and delivered to a full satisfaction to all stakeholders.              

Skills

     - Solution oriented                                 - Budget & Cost control

     - Product development                         - New property opening

     - Negotiating skills                                 - Leadership skills

Work experience

2010Present

Business Development Manager / Senior Project Manager

RGTS Group Inc 

Accountable for managing the delivery of critical projects, and for providing managerial support for all the projects conducted by the company. Responsible for providing monthly financial and technical updates of any known issues/risks to head office.

Duties:

  • Prepare Project plans and documentation.

  • Manage project team & subcontractors from project start to completion

  • Responsible for costing, estimating and planning projects.
  • Ensuring projects and programmes are executed and maintained to its standards
  • Create a detailed work plan which identifies and sequences the activities needed to    successfully complete the project
  • Contract & Manage qualified consultants to work on the project as appropriate
  • Monitor the progress of the project and make adjustments to project plans
  • Monitor and approve all budgeted project expenditures
  • Manage all project funds according to business unit policies and procedures
20092010

Business Development Manager

RGTS Group Inc

Develop and maintain strategic relationships with international clients and representative agents to gain interest in company products and services. Study and  Develop the Canadian market. Contract and agreement negotiation.

Duties:

  • Contract development and negotiation 
  • Promote the company brand to new clients, ensuring their knowledge is current and appropriate
  • Generating new business for both local and international office
  • Ensuring projects are financially viable
  • Reviewing existing contracts and looking for growth opportunities
  • Implementing sales and marketing strategies and plans
  • Participating in product & service development and design
  • Identifying and contacting prospective clients
20082009

Front Office Manager

Nelligan Hotel (Antonopoulos Group)

Managing the room division department to ensure the highest client satisfaction rate while controlling cost and increasing department revenue.

Duties:

  • Manage a team of 35 including the Front Desk clerks, Bell staff, reservations, etc
  • Implement new Front office supervisory/management evaluation program to improve service rating by 30%
  • Supported and complied with all company standards
  • Coordinated and managed group arrivals/departures, implemented cost controls and reduced costs by 18%
  • Increase room division sales and revenues 
  • Assist housekeeping in day-to-day activities.
  • Perform associate evaluations, provide coaching and development.
  • Ensure that all accounting transaction and cash handling procedures are in compliance.
20052008

Assistant Front Office Manager

Intercontinental de Montreal (IHG Group)

Managing the room division department with compliance to all IHG standards to ensure the highest client satisfaction rate while maximizing the revenues.

Duties:

  • Managing and supervising the department (50 persons: front desk, reservation, concierges, phone operators, executive club, bellman)
  • Managing and resolving all issues complaints, accidents, all special events, VIP
  • Optimizing profitability and maximizing sales of rooms divisions
  • Maintaining a high level of customer service, while interacting with all departments
  • Sourcing and purchasing furniture and equipment, inventories, 70,000 CAN $ budget
  • Creating and developing procedures and standards (VIP welcoming and amenities, inventories, training guide books)
  • Training staff and applying groups politics
20042005

Guest Services Manager

Holiday Inn Express (IHG Group)

Project coordinator with the opening team, in charge of department initial set up and the implementation of Banquets and F&B department in the hotel and in charge of guest satisfaction program.

Duties:

  • Coordinating and maintaining all IHG requirements and standards
  • Executing and implementing new standards and procedures according to the Property improvement plan.
  • Managing the FD dept set up
  • Initial Property Management System training for all department
  • Managing and supervising the department (20 persons: front desk, concierges, valets and Bellman)
  • Auditing all daily sales,
  • Revenue management









20022004

Front Desk Supervisor

Les Suites Faubourg (Pacrim Hospitality)

Project coordinator with the opening team, managed the reception and installation of various equipment and furniture and day to day supervision of the department activities and operations to ensure full adherence to policies

Duties:

  • Supervising construction and products orders for new property
  • Managing the FD dept set up and constructions
  • Initial PMS installation & training
  • Supervising the department of 20 persons (front desk, concierges, valet, bellman)
  • Revenue Management & internet sales



Education

20152015

Project Management

McGill University 

Comprehensive Project Management certificat 

20132014

Project Management Certificat

University Of Waterloo
19981998

Hotel Management Intership

Double Tree Hotel , Massachusetts, USA 
19941998

Hotel Management Degree

LaSalle College, Montreal, Canada 

Certifications

20152015

PMP (In Progress)

Project Management Institute

Certified Project Manager Professional 

20072007

C.R.D.E

American Hotel And Lodging Association

Certified Room Division Executive

20052005

C.H.S

American Hotel And Lodging Association

Certified Hospitality Supervisor 










Training & Workshops

  • RGTS training course, KSA

           IHS Haystack (NATO parts & logistics information system)

  • Franklin Covey training program:

            The 7 Habits of Highly Effective People

            Leadership: Great Leaders, Great teams, Great results

  • Intercontinental Hotel Group training

            The winning ways

            The intercontinental experience you bring it to life

            Leadership styles and their role

            Manage and organize events

Languages & Computer Knowledge

  • Languages written & spoken: English, French and Arabic  
  • Computer Knowledge: MS Office, MS Project, HIS Haystack

Leisures & Hoppies

Handball, Soccer, Tennis, Traveling and Manual work.