Tarek Massarani

Work History

Work History

Customer Relations Officer

MENA Assistance
Customer Relations Officer UAE: support services to the motor industry. Company Clients: Land Rover, Jaguar, Volvo, Lincoln, Mercury and Ford Provide roadside assistance by liaising with service providers to ensure customers breakdowns and auto problems are dealt with as per the service agreement. Receive, collate and analyze customer's feedback on vehicles, service provided and the dealership. Provide marketing campaign & events support by answering customers inquiries and capturing their feedback. Manage the extended warranty database for our clients. Lead customer needs survey by devising script for calling, outgoing calls and preparing the findings in report format highlighting competitive landscape. Coach new customer service team members on the company, processes & procedures, training and other issues they may have.
Apr 2014 - Present

Operations Manager

Assistance Vehicle Towing
Operations Manager Assistance Vehicle Towing UAE-Dubai Responsible for getting the right products in the right quantities, to the right locations all at the right time. In charge of the day to day operations of the transport department. Efficiently managing a team of drivers and vehicles. Responsible for all of the dispatching, routing, and tracking of delivery vehicles. Dispatching complex and oversized goods to national and international destinations. Managing, monitoring and developing a team of drivers and line managers. Involved in strategic development and strategy making. Being the first point of contact for all drivers. Making sure that all transport fleet vehicles are properly maintained and serviced. Arranging for the induction and training off all new staff. Regularly liaising with the delivery manager to ensure a smooth running of both departments. Developing and nurturing customer relationships. Maintaining accurate administrative records. Organizing vehicle checks. Identifying operational issues, potential problems and opportunities. Resolving and managing queries and complaints politely and efficiently. Appraising staff performance and also taking disciplinary measures when required. Ensuring all site and customer objectives are achieved.
Sep 2010 - Mar 2014

Compliance Management Supervisor

Cham Islamic Bank

Risk & Compliance Management Supervisor Syria, Damascus Company Profile: Private bank in the charter of a Syrian Joint stock company, Was Established on the 7th of Sept 2006 with a capital of 100, 000, 000 million $. Company Clients: All types of companies(small, medium, etc.), business man, and individual people. Provide daily, weekly, and monthly report to the Central Bank of Syria which concerning programmatic risks. Assessment of credit files. Identify and evaluate operational risks in all departments and business centers.. Identify and evaluate the adequacy of controls. Suggest recommendations to reduce and prevent operational risks. Ensure segregation of duties inside departments. Assessment of the Bank's risk of accidents and theft. Official investigation unit in the bank. Assess product, compliance, or operational risks and develop risk management strategies Disseminate written policies and procedures related to compliance activities

May 2005 - Jan 2007

Auto Loan Processor

Emirates Islamic Bank
Auto Loan Processor Dubai, UAE Assists in the daily support and data processing activities associated with indirect lending. Assists with clerical processing and loan tracking support to Indirect Lending Team. Posts loan transactions, wires dealer funds, and sets-up member accounts. Contacts members upon loan origination confirming loan terms and conditions, and mails form letters and loan forms. Corresponds and communicates with dealerships to obtain all documents necessary for pending loans. Disburses approved loans and reviews all documentation for accuracy and completeness. Maintains pending loan files and provides periodic updates to Indirect Lending Team. Reviews quality control contracts from dealers and performs post-funding audits to ensure policies and procedures are followed. Communicates with dealers through phone, fax and mail regarding all Indirect Lending activities

Education

Education
Oct 2008 - Sep 2010

Masters

Damascus University

Master Degree of Business Administration  

  - Obtaining the ninth Graduate in Rank among the others in faculty of the          2010 academic year.  

Mar 2004 - Jul 2008

Bachelor Degree

Damascus University

Bachelor Degree in international Business 

Skills

Skills

Microsoft Word, Excel, Power Point and the Internet

Advanced negotiation skills and ability to close deals gained from first hand experience with a wide range of suppliers and clients