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Summary

SPHR and SHRM-CP-Certified Human Resources Leader offering diverse experience and proven results throughout a 15+ year career.

Extensive background in Human Resources Management & Development, including experience in: change management, mergers & acquisitions, employee recruitment and retention, immigration compliance, state and federal employment law, international HR, training and development, mediation, conflict resolution, benefits and compensation, benchmarking, performance management, employee relations, HR records management, HR policies development,  and legal compliance.

Tech/Start-Up/Digital Marketing/Mergers & Acquisitions

Work History

2015Present

Director, Human Resources

Revana Digital - San Dimas, CA & Los Angeles, CA
  • Brought in as a Change Management expert to integrate boutique digital marketing firm with parent organization and to facilitate change management initiatives.
  • As part of the leadership team, partner with, coach and influence key business leaders to make decisions that are in alignment with human capital and business practices through integration and reorganization periods.
  • Lead the integration of human resource plans and strategies with business strategy and organizational planning efforts.  
  • Improve talent management process, leading to increased operational efficiency within the business, through targeted employer branding efforts.
  • Challenge conventional thinking about every aspect of the employee life cycle and recommend changes.
  • Train business constituents to understand parent company TeleTech’s obligations and corporate policies with respect to working with employees so they can become confident leaders.
  • Ensure compliance with state, federal and international employment laws and regulations.
  • In partnership with legal counsel, manage the legal process including preparing documentation, conducting interviews, and preparing for hearings, meetings with courts and attorneys.
  • Analyze and develop strategic HR Development plan to include employee engagement and retention, career pathing, training & development, talent acquisition, all while maintaining unique agency "start-up" culture within the confines of a large corporate entity.
  • Develop HR analytics related to People Operations to make data-driven business recommendations for business units. 
  • Lead Revana Digital's Human Resources and Talent Acquisition team to fulfill service agreements with business leaders and employees throughout the organization and with the parent company, Teletech.
20142015

Human Resources Business Partner

Zillow Group - Irvine, CA & San Francisco, CA 

Partner with client leaders to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results.  Lead the implementation of key HR programs and process with client groups in Sales, Technology and Business divisions, including performance and compensation, employee engagement surveys, leadership assessments and talent planning.  Analyze business challenges and HR programs to identify improvement opportunities. Review and analyze business data to identify trends and recommend solutions to improve employee engagement, performance and retention and employee experience. Partner with managers to retain, develop and motivate people to achieve their fullest potential.

  • Successfully partnered with executive leadership and HR team to complete acquisition of Trulia (1,000+ employees), including integration of HRIS systems, policies, benefits, procedures and operations as well as managing redundancies and reorganization of client groups and leadership structure.
  • Continuously lead the employee experience and life cycle for California offices, including employee on-boarding, orientation and exit processes. Developed exit interview program for Inside Sales client group, conducted “stay interviews” and reviewed job descriptions. Based on analysis and recommendations from this program, attrition rates in Sales organization dropped from 48% to 26% in 6 months. 
  • Acting as the California employment law lead for the organization, manage compliance across client groups, including policy creation, release and adoption. Consult with leaders and legal counsel on employee relations issues.  Conduct investigations and recommend/implement courses of action.
  • Collaborate with business leaders in employee development and talent planning decisions. Identify training and development needs, design training initiatives to develop organizational talent across all levels. 
  • Created and implemented comprehensive manager training program for Sales client group, including employment law, interviewing & onboarding, positive employee relations, communications and diversity.
20122014

Manager, Human Resources Member Engagement

Society for Human Resource Management - Alexandria, VA 

Educated thousands of college students across North America by presenting educational sessions, keynote addresses and leading Twitter/Facebook chats and webinars on variety of Human Resources trends and topics, including succession planning, career development, salary negotiations, social media & personal branding, workplace investigations, generational issues and impacts of political elections and measures in the workplace.

  • Developed and implemented strategic plans to recruit and retain SHRM student members and volunteer leaders; sourced and developed innovative engagement and educational opportunities; planned and managed educational content at six yearly student conferences; oversaw the society’s student chapter affiliate program with 450 chapters and 19,000 student members; developed strategic engagement initiatives to recruit and retain 35,000 Young Professional members;  researched and drafted articles relevant to the young Human Resources professionals, and published in StudentFocus, a quarterly student e-magazine. 
  • Increased number of student members converting to professional membership by 22% in one year, from 1,667 in 2012 to more than 2,000 in 2013 through enhanced communications, data integrity and collaboration with internal stakeholders. Drove increase in total student membership by 14.7% from 16,561 in 2012 to 19,185 in 2013.
  • Chartered 43 new student chapters through sustained university outreach and collaboration with SHRM’s Academic Initiatives program.
  • Increased student conference attendance by 85.5% year-over-year.
  • Increased website traffic by 60% year-over-year.
  • Listed as #21 of the Top 50 All-Time episodes of DriveThru HR, a daily online radio program for HR professionals, for a guest radio appearance in February 2013. (At time of list publication, there had been 824 episodes.)
20092012

Human Resources Business Partner

MeriCal, Inc. - Orange, CA

Created recruiting and orientation processes and implemented onboarding program; worked daily alongside legal counsel and VP, Human Resources to create and implement HR policies and procedures; managed hiring and termination of employees and developed training and incentive programs. Managed external audits, maintained leave-of-absence programs and personnel records; administered benefits enrollment and programs; administered HR budget and handled HR generalist workplace issues.

  • Created and implemented company-wide recruitment/talent management program, including development of a careers website, applicant tracking system, sourcing and online job postings.
  •  Recruited, offered, hired, trained and on-boarded 144 highly-qualified exempt and non-exempt employees across company’s three facilities, reducing turnover rate from 32% to 16% in a 2-year period.
  • Re-drafted employee handbook to ensure company’s compliance with new employment laws (Federal & California), covering issues including disciplinary procedures, wage and hour policies, code of conduct, leave of absence policies, social media, benefits information, etc.
  • Brought immigration and recruiting into full compliance. Worked alongside Department of Homeland Security and counsel to complete an extensive, 14-month I-9 audit process, saving the company over $100,000 in administrative fines.
  • Revised and rolled out new internal investigation process. Created report template for spectrum of policy violations, including sexual harassment, workplace violence, conduct and safety. Conducted employee relations and facilitated training programs.
  • Managed 40-60 temporary employees per week, including payroll, hiring, replacement and retention. Successfully re-negotiated contracts with multiple staffing agencies, saving 6% in fees.
  • Worked with legal counsel to prepare and respond to DFEH complaints, EDD appeals and lawsuits, with company prevailing in 83% of all cases and complaints.
  • Provided benefits administration and timekeeping using HRIS technologies. Worked with VP, HR to administer annual open enrollment both in English and Spanish.
  • Worked with executive leadership and Board Members to develop organizational strategy for relocation of 100+ employees post-acquisition.
20082009

Recruiter

AppleOne (Corporate) - Santa Ana, CA 

Recruited, interviewed, and placed qualified candidates at client companies.  Responsible for conducting pre-employment screenings, processing/auditing new hire paperwork, verifying employment eligibility via E-Verify, responding to staffing-related inquiries to candidates and assisted with talent acquisition projects.

20042008

Human Resources/Business Consultant

TC Consulting - Surprise, AZ

Consulted small business/start-up clients by helping devise and implement business development and human resources/talent acquisition strategies, providing recommendations for compliance with state and federal employment laws, drafting policies and advising on organizational structure and design for scaling.  Provided public relations and marketing consultation, including strategic branding, media relations, advertising placement and promotional opportunities.  Clients included Taste of Home Entertaining, Thai Fuzion and Pretty Dreams.

20002003

Public Relations Assistant Account Executive

Morgan Marketing & Public Relations - Irvine, CA 

Created and implemented national public relations campaigns to support marketing & branding efforts for clients in the restaurant, retail, real estate, healthcare & tourism industries, including Panda Express, Marie Callender’s, Wienerschnitzel, Children's Hospital of Orange County, Taylor Woodrow Homes, and South Coast Plaza.

19992000

Recruiter/Human Resources Coordinator 

MeriCal, Inc. - Anaheim, CA 

Supported Director, Human Resources with sourcing and recruiting candidates, coordinated company events and drafted employee communications, including monthly company newsletter.

References

Available Upon Request