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Work experience

Oct 2013Present

Lead Service Concierge

Tesla Motors

Costa Mesa, CA

Lead concierge responsible for managing 4-6 call center employees. Daily interaction with service management, shop foreman and service advisor staff to coordinate 15-30 daily service appointments. Interacted with lead concierge' in Los Angeles area to unify service process and protocol. 


Patient Coordinator

Allied Hearing Services

Huntington Beach, CA

Patient Coordinator Answering phones/scheduling appointments Insurance verification/Requesting doctors orders Clean & prepare back office Register patients and collect documentation Organize and implement Outpatient facilities Proficient using Hearform Strong Customer Service skills, Problem solver Assist Audiologist daily with patient care

Jan 2009Jan 2010

Sales Agent

Auto 1 Warranty

Irvine, CA

Lead Generator/Sales Associate Customer Service Generate leads, Outbound calls Multi task, Strong Customer Service skills Top 10 sales agent that met monthly goals

Jan 2008Jan 2009


Jack in the Box

Huntington Beach, CA

Cashier Provided excellent customer service Cashiered in drive through and front counter ADDITIONAL EXPERIENCE

Jan 2008Jan 2009

Sales Associate

Circuit City

City of Industry, CA

Sales Associate Customer Service Multi task, Strong Customer Service skills Met monthly goals Product Knowledge to make sells, able to upgraded customers to purchase warranties Strong ability to build strong rapport with customers SKILLS Maintaining Asepsis· Processing lab specimens Rooming patients· Administering Injections and Venipuncture Assisting with procedures· Performing EKG'S Microsoft Word· Internet Explorer Registry· Office Alley Personable· Love for learning and advancing REFERENCES Available upon request.



May 2009Oct 2009

Clinical Medical Assisting

Taller San Jose

Clinical Medical Assisting Certificate, Electronic Health Records Certificate, Basic Life Support Provider, Compliance with HIPAA regulations, Externship at Bristol Park Medical Group Clinic (Fountain Valley)


Basic Life Support
Electronic Health Records