Download PDF

Summary

Tanner Ross is a emerging professional in the training and development field.  His modern and creative approach towards training promises to deliver one of a kind content.  Tanner's professional experience includes content development using ADDIE based instructional design methodology, eLearning content development, training delivery and employee coaching.

Work History

Field Training Manager

Southern Glazer's Wine and Spirits
2016present
  • Collaborated with national training team to facilitate classroom learning presentations
  • Led the design and development on local training courses related to sales in the field resulting in increased employee feedback scores from an average 3.3 to a 4.2
  • Developed and implemented field evaluation forms for sales reps used to establish performance objectives for their managers
  • Designed and developed a localized new hire on-boarding program for all sales representatives located in Arizona

Training Manager

Prosper Marketplace
20162016 (RIF)
  • Delivered and facilitated a blended learning program that encompassed new hire on-boarding, customer service skills and sales
  • Designed and implemented E-Learning courses capable of providing live KA results via a LMS
  • Produced one-of-a-kind visual media for training by using software such as Adobe Illustrator, Adobe Photoshop and Adobe Premiere Pro
  • Met with department leaders on a regular basis to ensure all developed content aligned with company values and department goals

Operations Trainer

Nationwide Insurance
20112016
  • Developed and delivered the first formal Instructor Led Training course for the department resulting in increased engagement and performance during training
  • Created and implemented end-to-end standard operating procedures for the property and casualty teams in the statistical processing department
  • Collaborated with Quality Analysts to develop coaching plans for associates resulting in increased quality scores as a department by 7%
  • Aided in managing a team of twenty-six associates resulting in increased engagement scores for the team

Skills

Training DeliverY
Instructional Design
e-Learning Development
Leadership
Process Improvement
Video Production
Adobe Captivate
Adobe Illustrator
Adobe Photoshop
Adobe Premiere Pro

Portfolio

Certifications

Continuous Improvement champion

nationwide insurance company
2015present

This project included collaborating with IT business partners to find a electronic solution to training reports in the Statistical Processing Department.  These reports were being printed daily, in four different units, at over one hundred pages per report.  The electronic reporting solution created pdf versions of these reports generated through AS400 and saved the department over $2,000.00 annually in material expenses.

Operations Training Certification

nationwide learning
2014Present

The certification program included coursework related to adult psychology, adult learning concepts, training delivery principles and instructional design methodology.