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Tanis T. Black

NA Ecommerce Order Management Support

Work experience

Mar 2014May 2015

NA Ecommerce Order Management Support

  • Coordinates all Idea and Think  EOL Transitions details from the 4P Team  for NA Web
  • Create cases in Salesforce for EOL orders and assist customers with transition offers
  • Send weekly  Mass Communication emails through Zetahub Email Marketing Tool to notify customers
  • Assist GSC with Rerouting NA Ecommerce orders to different plants
  • Receive Daily requests from Inbound Sales and Contact Center Agents  to expedite orders through warehouse, various questions, and navigation through ECC and order management files.
  • Fix order errors received from Lenovo Core Team
Jun 2013Feb 2014

Customer Experience Representative

  • Manually pulled daily customer verbatim comments and feedback report from Opinionlab for NA Geo
  • Reported weekly observations to Executives in PSAT meetings
  • Distributed actionable customer feedback to different departments for customer resolution


Network Administration/Office Technology

ECPI Technical College


Intro to Business,Customer Relation,Windows XP, MS Office Word 2007, Network Apps, Network Administration,MS Powerpoint 2007, Oracle E-Business Suite, PC Maintenance & Upgrade, MS Office Excel 2007, SAP/ECC, Lotus Note 7.0, MS Outlook 2007, CRM, Salesforce, Zetahub Marketing Tool,