Support field technicians installing and servicing equipment as well as assisting with “needs assessment” for customers, database configuration options (SQL and Access), systems analysis, and positive problem resolution. Consult with development engineers providing user input and installation feedback to improve product performance. Provide marketing department product enhancement requests, technical specifications, and assist in development of future products. Develop and deliver technical training curriculum and train instructors. Conduct software verification, validation testing and documentation.
Career Path:began as tech support specialist, promoted to department manager after 2 years. Hired five additional staff; shortest staff retention currently 2 years.
• Increased repeat business & customer satisfaction via improvement & increase in # of services offered.• Improved skill level of team, directed purchase of technology for call center allowing firm to offer maintenance agreements. mgmt report• Reduced company bottom-line & substantially increased efficiency by combining functions of 3 departs into 1.• Enhanced customer loyalty & satisfaction by revising tech training classes for install, service techs.PPT example• Contributed to differentiation from competitors by increasing # & frequency of direct to customer training at both on & off-site locations. • Contributed to improved products & increased customer satisfaction via development of S/W Quality Assurance program. Processes adopted company-wide.• Enhanced distributor ability to offer “turn-key” services by developing processes to integrate products to 3rd-party wireless phone & ADT systems. integration exp• Granted added value to customers via development of “manufacturer site verification” visits.
Publishers’ representative firm placing ads in college, high school, alternative newspapers.
Career Path: originally hired as administrative assistant to marketing manager, promoted to executive assistant to president, achieved marketing manager position when company re-organized.
• Increased visibility to customers through development and implementation of company’s 1st website in 1996.• Cut costs by developing complete portfolio of corporate collateral materials in-house.• Saved firm thousands of dollars by researching, designing, and programming production of annual research study in-house.
• Organized trade show arrangements; directed material development, managed shipments.
• Reached new customers through development of corporate direct mail campaign.
Meeting coordination; originated agenda, presentations, minutes, and travel arrangements. Maintained executive calendar, prepared reports, contributed to cost savings. Performed data entry, wrote correspondence, prepared budgets for corporate review, assisted with financial analysis. Originated purchase orders, check requests and processed expense reports.
Spearheaded conference, meeting, and training seminars; developing training materials, brochures, and placing advertisements. Maintained financial audit trail and prepared financial reports for Board of Directors. Originated purchase orders, processed expense accounts, maintained supplies. Supported operations of 4 team members.
Coordinated direct mail campaign, preparations for “Man of the Year” dinner and silent auction, and fund-raising golf outing. Prepared correspondence, managed executive and volunteer calendars, coordinated volunteer activities, prepared contribution reports, updated volunteer statistics, prepared budgets for corporate review, set project and task priorities, managing schedules.
NOTE:Personal assistant to Bonnie Swearingen as outgrowth of fund-raising activities.
Proactively managed calendar, correspondence, reports, and task list for VP. Assisted in development and filing of legal briefs. Conducted research, analysis, and project monitoring for insightful decision-making.
Completed 8 wks of MCSE (Microsoft Certified Systems Engineer) training. Passed four exams resulting in MCP certification and one exam away from MCSA (Microsoft Certified Systems Administrator) certificate. Exam scores were in 800-950 range of passing range between 700-1000.
CCNA (Cisco Certified Network Administrator) training was a 2-week intensive bootcamp with "hands-on" exposure to Cisco Switches and routers hardware and configuration software.
Topics covered include; software quality assurance components, planning for software quality assurance, conducting audits, applying configuration management, continuous process improvement, testing fundamentals, testing and software life cycle, leveraging test design techniques, and managing the testing process.
Languages: C/C++ (Visual and ANSI), Visual Basic, HTML, SQL
Databases:Access, SQL, DB IV
OS:Windows XP 2000 95/98/3.1, DOS
During this period I also did contract work performing system analysis and design of automated billing program for real estate management firm.
studies interrupted by "MRS" degree
Mark ran the NY office of CASS while I was employed in Evanston office.
Kaye worked with me at Rauland-Borg
LEADERSHIP: Client Relationship Management, Usability/User Experience Specialist, Software Support, Training Curriculum, Presentation Development, Team Builder.
HIPAA regulations and ADT/HL7 operations experience. Able to quickly assess audience needs and translate into tangible product capabilities. People-skills enable clients to relax and confidently express needs and reservations. Technical information translated into understandable applications for non-technical people. Training and experience with processes necessary to achieve successful human interaction with technology. Cooperatively work with other departments to obtain details, analyze information and transform into cohesive presentations, training materials, and sales collateral pieces. Able to keep “big picture” in sight insuring projects completed on time, within budget. Willing to try new ideas and able to calculate odds and balance against objectives. Insures successful implementations are well-documented to encourage sharing within organization, reducing training time. Logic applied to trace hardware or software-oriented problem origin. Consensus seeker involves all team members in decision-making processes thereby achieving “buy in”, participation and new ideas. Intuitively spots individuals’ strengths and weaknesses, enabling productive use of resources.
Health Care Industry, Captivating Presenter, Superior Word-Smith, Artistic Ability, Analytical, Detail-Oriented, Risk-taker, Process Streamlining, Experienced Trouble-Shooter, Team-Player, Intuitive.
work in software configuration, client consulting, business process and/or gui development or training position.
Travel -so far I've been to 15 US States (including Hawaii) and Australia. I'm a voracious reader, prefer fiction but will read anything. Like to write, part of my love of words.