Computer Knowledge

Created G.U.I.’s in Visual Basic utilizing Microsoft® Visual Studio 6.0 . Authored menus and algorithms for encryption purposes in C language. Built Access® database for invoice and billing summaries. Completed training for MCSE and CCNA Configured and installed integrations to 3rd party products. Performed system analysis and design of automated billing program for real estate firm. Designed queries in AS400 (Mapics)/SQL including use of inner, outer joins. User of Microsoft® Visio, Excel, PowerPoint, Publisher, Project, Adobe Photoshop.


·        Recruited and mentored technical trouble-shooting team (7 employees). ·        Established departmental programs highlighting employee achievements. ·        Evaluated employee progress and performance. ·        Prioritized and scheduled technical services.

Marketing, Design, and Promotion

Created corporate web site including original art. Produced summarized, graphical reports as sales tools. Directed layout, production of collateral sales materials. Designed and implemented annual research survey. Developed brochures, pamphlets with Desktop Publishing programs. Coordinated trade show presentations. Researched, implemented direct mail campaign


Established technical training curriculum for national distributor network including; class curriculum development from engineering documents powerpoint presentations coordinated layout, equipment list for "hands-on" portion of training training manuals certification exams Access database tracking exam status established processes, procedures, equipment list, pricing for "on-site" training Trained adult technicians both in a classroom setting and on job sites. Taught additional Instructors  

Written and Oral Communications

Represented manufacturer at problem job sites. Conducted "needs assessment" client interviews. client interview exp Authored technical bulletins TB exp, technical and training manuals, trip reports trip rpt format, discrepancy reports, new feature requests.  Analyzed system operations; reported feedback to stakeholders to affect positive resolution of problems, complaints, improve product performance. Introduced procedures for integration to variety of 3rd party systems. Composed and presented power point presentations to customers.  

Work History

Work History
Sep 1996 - Present

Mgr Health Care Tech Support

Rauland-Borg Corp

Support field technicians installing and servicing equipment as well as assisting with “needs assessment” for customers, database configuration options (SQL and Access), systems analysis, and positive problem resolution. Consult with development engineers providing user input and installation feedback to improve product performance. Provide marketing department product enhancement requests, technical specifications, and assist in development of future products. Develop and deliver technical training curriculum and train instructors. Conduct software verification, validation testing and documentation.

Career Path:began as tech support specialist, promoted to department manager after 2 years. Hired five additional staff; shortest staff retention currently 2 years.

• Increased repeat business & customer satisfaction via improvement & increase in # of services offered.• Improved skill level of team, directed purchase of technology for call center allowing firm to offer maintenance agreements. mgmt report• Reduced company bottom-line & substantially increased efficiency by combining functions of 3 departs into 1.• Enhanced customer loyalty & satisfaction by revising tech training classes for install, service techs.PPT example• Contributed to differentiation from competitors by increasing # & frequency of direct to customer training at both on & off-site locations. • Contributed to improved products & increased customer satisfaction via development of S/W Quality Assurance program. Processes adopted company-wide.• Enhanced distributor ability to offer “turn-key” services by developing processes to integrate products to 3rd-party wireless phone & ADT systems. integration exp• Granted added value to customers via development of “manufacturer site verification” visits.

Mar 1987 - Sep 1996

Marketing Manager

CASS Communications (now Alloy Media)

Publishers’ representative firm placing ads in college, high school, alternative newspapers.

Career Path: originally hired as administrative assistant to marketing manager, promoted to executive assistant to president, achieved marketing manager position when company re-organized.

• Increased visibility to customers through development and implementation of company’s 1st website in 1996.• Cut costs by developing complete portfolio of corporate collateral materials in-house.• Saved firm thousands of dollars by researching, designing, and programming production of annual research study in-house.

• Organized trade show arrangements; directed material development, managed shipments.

•  Reached new customers through development of corporate direct mail campaign.

Sep 1985 - Mar 1987

Executive Secretary to CFO

St. Joseph Hospital

Meeting coordination; originated agenda, presentations, minutes, and travel arrangements. Maintained executive calendar, prepared reports, contributed to cost savings. Performed data entry, wrote correspondence, prepared budgets for corporate review, assisted with financial analysis. Originated purchase orders, check requests and processed expense reports.

Jun 1983 - Dec 1985

Office Manager

Critical Care Nursing Registry

Spearheaded conference, meeting, and training seminars; developing training materials, brochures, and placing advertisements. Maintained financial audit trail and prepared financial reports for Board of Directors. Originated purchase orders, processed expense accounts, maintained supplies. Supported operations of 4 team members.

Jan 1985 - Sep 1985

Secretary, Development Dept

Chicago Boys & Girls Clubs

Coordinated direct mail campaign, preparations for “Man of the Year” dinner and silent auction, and fund-raising golf outing. Prepared correspondence, managed executive and volunteer calendars, coordinated volunteer activities, prepared contribution reports, updated volunteer statistics, prepared budgets for corporate review, set project and task priorities, managing schedules.

NOTE:Personal assistant to Bonnie Swearingen as outgrowth of fund-raising activities.

Jan 1984 - Jan 1985

Secretary, Legal Counsel

PRC a Waste Mgmt co

Proactively managed calendar, correspondence, reports, and task list for VP. Assisted in development and filing of legal briefs. Conducted research, analysis, and project monitoring for insightful decision-making.


Jan 2007 - Nov 2007


Completed 8 wks of MCSE (Microsoft Certified Systems Engineer) training. Passed four exams resulting in MCP certification and one exam away from MCSA (Microsoft Certified Systems Administrator) certificate. Exam scores were in 800-950 range of passing range between 700-1000.

CCNA (Cisco Certified Network Administrator) training was a 2-week intensive bootcamp with "hands-on" exposure to Cisco Switches and routers hardware and configuration software.

2002 - 2002

Web development & design

CEU awarded equivalent to B grade. Final class project consisted of development of on-line dating service; my contribution to project was graphical design of user interface screens.

Jun 2000 - Jun 2000

Mastering Adobe Photoshop

Jun 2000 - Jun 2000

Software Quality Assurance

Learning Tree International

Topics covered include; software quality assurance components, planning for software quality assurance, conducting audits, applying configuration management, continuous process improvement, testing fundamentals, testing and software life cycle, leveraging test design techniques, and managing the testing process.

1996 - 2000


DeVry University

Languages: C/C++ (Visual and ANSI), Visual Basic, HTML, SQL

Databases:Access, SQL, DB IV

OS:Windows XP 2000 95/98/3.1, DOS

  • Created G.U.I.’s in Visual Basic utilizing Microsoft® Visual Studio 6.0 .
  • Authored menus and algorithms for encryption purposes in C language.
  • Built Access® database for invoice and billing summaries.

During this period I also did contract work performing system analysis and design of automated billing program for real estate management firm.

1975 - 1978

studies interrupted by "MRS" degree


LEADERSHIP: Client Relationship Management, Usability/User Experience Specialist, Software Support, Training Curriculum, Presentation Development, Team Builder.

HIPAA regulations and ADT/HL7 operations experience. Able to quickly assess audience needs and translate into tangible product capabilities. People-skills enable clients to relax and confidently express needs and reservations. Technical information translated into understandable applications for non-technical people. Training and experience with processes necessary to achieve successful human interaction with technology. Cooperatively work with other departments to obtain details, analyze information and transform into cohesive presentations, training materials, and sales collateral pieces. Able to keep “big picture” in sight insuring projects completed on time, within budget. Willing to try new ideas and able to calculate odds and balance against objectives. Insures successful implementations are well-documented to encourage sharing within organization, reducing training time. Logic applied to trace hardware or software-oriented problem origin. Consensus seeker involves all team members in decision-making processes thereby achieving “buy in”, participation and new ideas. Intuitively spots individuals’ strengths and weaknesses, enabling productive use of resources.

Health Care Industry, Captivating Presenter, Superior Word-Smith, Artistic Ability, Analytical, Detail-Oriented, Risk-taker, Process Streamlining, Experienced Trouble-Shooter, Team-Player, Intuitive.


work in software configuration, client consulting, business process and/or gui development or training position.


Travel -so far I've been to 15 US States (including Hawaii) and Australia. I'm a voracious reader, prefer fiction but will read anything. Like to write, part of my love of words.