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Corporate Telecommunications Professional to enterprise and high-growth companies, providing top-flight expertise in project management, system infrastructure, vendor relationship management, competitive negotiations and revenue increases. 

Solutions Management provider to the companies meeting client needs by first listening to find their pain, and providing solutions that are agreeable to them. 

Apply technology to support business strategies, keep costs down, and solve communication problems. 

Expertise in presentation, negotiation and team building skills.

Received extensive technical training in telecommunications.

Attended management seminars and courses focusing on communications, customer service and personal development.

Work experience

Jun 2004Present

Telecommunications Engineer

Sutherland LLP

Provide Avaya IP Converged Telecommunications expertise to support a large corporate environment that includes multiple locations (Atlanta, Washington, Houston, New York, Connecticut, Austin, Sacramento, and London).

I manage a converged network that consist of the following Avaya products:  Main Culster CM 6.2 Media Servers/ESS/G650/G450 (LSP)/G430 (LSP)/Avaya Aura Messaging/ System Manager/Session Manager/Mutare/TNS/Presence/One-X Communicator/SmartPoint Managed Services & Remote Intelligence

Assist in the delivery of all Telecom related projects, build outs and solutions to support the business operations of the firm.  Operate under minimum supervision, and given independent judgement in analyses and recommendations. 

Help triage and troubleshoot complex telecommunications system issues such as- QoS issues, routing, front end database rebuild, etc. 

Work along side Exchange and Sr. LAN/WAN Engineers  during maintenance windows to ensure that all telecom services are working properly.

Evaluate, analyze, document and make recommendations for improving system performance.

-Manage and implement the IT Director's telecom build-outs and new implementations for the firm

-Tracking, auditing and reporting of system configurations

-Provide detailed services to firm members

-Manage contracted vendor relationships and telecom teams


Senior Telecom Technician


System Administrator for Telecommunications (Avaya IP Office, Legend 7.0). 

-Managed Telecom Build-Outs for multiple locations

-Drafted, and submitted RFP's ; Negotiated cellular and telecom contracts.

-Presented vendor cost comparisons and savings

-Performed telecom audits, and identified all issues of the Telecom system

-Recommended a viable solution that would help save the company $70,000.00 in operating cost for 4Q03, while providing a solid Telecom infrastructure (with built-in Disaster Recovery) for future growth.

-Provided end-user training and end-user satisfaction

-Worked closely with the Director of IT and the Owners of the company to be informed of company direction and growth. 

-Conducted and attended departmental meetings

-Regularly presented to upper management major system changes, proposals, recommendations and policies.


Telecommunications Manager

Philadelphia Coca-Cola Bottling Company

Telecommunications Manager to the entire organization, along with one Call Center (Definity G3si/CTI) and 6 off-site locations equipped with 2 Merlin Legends 7.0, Rolm 9004, and Centrex.

Reported directly to the CIO.

-Administered and monitored a $2 Million dollar yearly budget that met and exceeded milestone dates and budgetary guidelines.

-Drafted, and submitted RFP's; Negotiated cellular and telecom contracts.

-Engineered and managed multiple large budget Telecom projects at new and old sites. 

-Managed the cellular distribution, repairs and training for a Fleet of over 1000 users.

-Developed proposals, fiscal estimates, projected plans, cost benefit analysis and presentations to the CFO and CEO.

-Continuously implemented technology to increase efficiency; reduced telecom expenses corporate wide, creating $1000,000+ yearly in savings.

-Worked with the Network Manager and researched, planned and recommended IP telephony.  Proved theory to upper management through an IP test pilot.  ROI of 2 years with a savings of $400,000.00.

-Managed vendor relationships and small telecom remote teams


  • Experienced in successful management of diverse groups of people
  • Proven adaptability to differing cultural and business environments
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
  • Able to lead others in high-demand situations
  • Delegating tasks or responsibilities
  • Communicate thoroughly with upper management during outages, projects, and weekly meetings
Avaya Aura Messaging

Maintain the Aura unified messaging system for the firm.

Mutare/EVM /giSTT/TNS

Administrator a unifed messaging system that allows users to respond faster to clients without having to login into a voicemail system.  TNS allows the notification of emergencies or downed systems through texting and IP notifications to the end users.

Avaya Communication Manager

Avaya translations used for mac's, troubleshooting, etc. for our Avaya duplicated system and gateways.  Administrator H.323 and SIP for enterprise and remote office/home use.


Sep 1998Jun 2004


Philadelphia Textiles & Science


Apr 2013Apr 2013

Voice over IP Foundations

Global Knowledge
Feb 2012Mar 2012

Advanced Converged Admin

Cross University
Sep 2007Oct 2007

Avaya Basic Administration

Avaya Universtiry


Janet Graham

Senior Network Engineer

Dan Boling

Chief Technology Architect at Ginnie Mae