Provide Avaya IP Converged Telecommunications expertise to support a large corporate environment that includes multiple locations (Atlanta, Washington, Houston, New York, Connecticut, Austin, Sacramento, and London).
I manage a converged network that consist of the following Avaya products: Main Culster CM 6.2 Media Servers/ESS/G650/G450 (LSP)/G430 (LSP)/Avaya Aura Messaging/ System Manager/Session Manager/Mutare/TNS/Presence/One-X Communicator/SmartPoint Managed Services & Remote Intelligence
Assist in the delivery of all Telecom related projects, build outs and solutions to support the business operations of the firm. Operate under minimum supervision, and given independent judgement in analyses and recommendations.
Help triage and troubleshoot complex telecommunications system issues such as- QoS issues, routing, front end database rebuild, etc.
Work along side Exchange and Sr. LAN/WAN Engineers during maintenance windows to ensure that all telecom services are working properly.
Evaluate, analyze, document and make recommendations for improving system performance.
-Manage and implement the IT Director's telecom build-outs and new implementations for the firm
-Tracking, auditing and reporting of system configurations
-Provide detailed services to firm members
-Manage contracted vendor relationships and telecom teams