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Work experience

Jan 2011Sep 2011

Operations Manager

Thomas Kramer

Career Portfolio Highlights

* Investment planning with functional team leaders to identify future investments that lead to better decision making as part of the yearly strategic planning process.

*Responsible for launching a Multimillion dollar Realty Division named TK Global Realty.

* Designed a revenue generation matrix that became an integral part of a long-term strategic alliance contracts between multiple vendors.

* Developed a budget  the Estate as well as managed various projects - revitalized and managed expenses for not only Estate, but regarding sales and marketing activities that lead to double digit growth and 300% exposure in the first six months. In turn branded TK.

* Created new marketing website -SEO (Search Engine Optimization)  techniques and unique platforms that lead to the launch of new technical service offerings providing focus and direction for operations and sales teams.

* Published articles that described changes expected in the future regarding various Real Estate and branding developments.

*Coordinated all funding raising functions & activities to raise $5M in donations
Jun 2010Dec 2010

Operations Manager

Armalavage and Associates, Inc -Encore Development

*Increased corporate cost efficiencies and revenues serving in former executive positions while building trusted development partnerships with executive management, internal departments, and regulatory agencies.

*Successfully, implemented a real estate asset management company to manage $1.6 Billion in conforming and non conforming real estate assets.

*Established financial models, improved loan work outs, improved loan restructures, implemented asset disposition analysis,and reduced loan risk, and improved the overall performance of marginal and/or non-performing assets. Successfully, implemented twenty three (12) bank acquisitions ranging from $3.0 Billion to $8.0 Billion in asset size.

*Achieved every regulatory/compliance requirements, dead line, while reducing annual operating expeneses and increasing gross earnings.

*Successfully developed and implemented software applications for commercial loan origination, loan relationship pricing, credit underwriting, valuations, risk analysis, bank compliance and real estate asset management modules for financial institutions ranging from $10.0 Million to $1.0 Billion in asset size. Improved loan yield performance, and non-interest income per loan. Thus, improving over all gross earnings, ranging from 15% to 30% annually.

Sep 2008Jun 2010

Bookeeper/Operations Manager

Sea Salt Restaurant

*Assisted with valuations of a fine dining seafood restaurant -implemented strategies regarding streamlining procedures of dining operations with revenues over $4M, & 28 employees.

*Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, & disciplining employees; communicating job expectations; planning, monitoring, appraising, & reviewing job contributions; planning & reviewing compensation actions; enforcing policies & procedures.

*Achieved restaurant operational objectives by contributing information & recommendations to strategic plans & reviews; preparing & completing action plans; implementing production, productivity, quality, & customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

*Met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

*Planned menus by consulting with chefs; estimates food costs & profits; adjusts menus. *Controlled costs by reviewing portion control & quantities of preparation; minimizing waste; ensuring quality of preparation.

*Maximized bar profitability by ensuring portion control; monitoring accuracy of charges.

*Publicized the restaurant by designing & placing advertisements; inviting food editors to review the restaurant; contacting local, regional, & national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.

*Maintained safe, secure, & healthy environment by establishing, following, & enforcing sanitation standards & procedures; complying with legal regulations; securing revenues; developing & implementing disaster plans; maintaining security & sprinkler systems; maintaining parking lot & walkways.

*Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, & utensil quality & placement; monitoring food presentation & service.

*Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

*Enhanced department & organization reputation by exploring opportunities to add value to job accomplishments.

*Orchestrated Charity Events, assisted in raising over $3MM in funds towards various charitable organizations


Feb 2007Present

CSR 40

Edison College

I completed my insurance and small business certification at Edison State College, I am continously educating myself.

Jan 2006Mar 2009

Real Estate

Signal Property Management Agora Real Estate

Real estate professional working alongside Broker Perry James -responsible for marketing, resident events and retention programs; creating and managing all budgets, rent rolls, projections, and occupancy goals; leading the entire property staff with professionalism; preparing management reports; office management and ensuring that the property's image is always above standard. I kept my Real Estate License with Signal Property Management and continued to manage property with Perry until my move to Encore Development owned by Armalavage and Assoicates, Inc. and partners. 

  • Conducted all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartment industry.
  • Implemented new strategies by utilizing the latest technology to Ensure all rents were collected when due and processed/reconciled bank deposits on behalf of the individual unit owner. 
  • Performed evictions, utility cut-offs and landlord liens as required on delinquent rents.
  • Created work order system and operations to manage constant vendor/contractor communication concerning work scheduling, billing, vendor relations and certificates of insurances.  In turn allowing more time for Broker/Agent to build more business
  • Ensured lease files were complete and being executed properly.
  • Physically walked and inspected property on a regular basis; checked on vacant units; conducted move in and move out inspections.
  • Coordinated with maintenance and make ready staff to ensure timely recondition of apartments after move-out.
  • Conducted market surveys monthly and provide trend report information.
  • Performed additional tasks or duties as assigned by the Broker.
Feb 1999Jan 2006




Executive Profile

My name is Tammy Lewis,  I  am a Senior Operations Manager with interest in the real estate industry, specifically Property Management.  I have had  measurable success improving revenue and bottom line results.

I Identify new business opportunities and implement strategies necessary to capitalize off those opportunities.

I am known for exceptional leadership, strategic planning and communication skills, training and mentoring high performance business development teams.

My key accomplishments over the past twelve years include: In eighteen (18) months improved operations and earnings for a $227  billion dollar Florida based financial institution, identified, and implemented reduction in operating expenses and improved earnings totaling $20 million dollars annually.  I have worked at various financial institutions while holding my real estate license.  That including, Fifth Third Bank, Northern Trust Bank, Huntington Bank, and lastly Bank of America.

I would enjoy the opportunity to discuss future business opportunities with you and your organization.



  • Small Business Management AdvisorCME Travel program with licensed Physicians
  • Administrators Volunteer United Way:  Budget Committee for Project Help
  • The Child Advocacy CenterCollier County Education Foundation: 
  • Scholarship Review CommitteeCelebration of Reading: 
  • Barbara Bush FoundationHabitat for Humanity:
  • VolunteerBoca Respite: Volunteer


Mar 2006Present

Licensed Real Estate Sales Associate

DBPR-State of Florida
Jun 2007Present

CSR - 40 Insurance

DBPR- State of Florida