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Work experience

2014-06Present

On Call Coordinator

In Home Services

Provide non-medical In-home and /or community care to the agency's service recipients.  

Ensure rules, policies and procedures are followed by all staff providing services to clients.

 Coordinate and schedule care giving services for clients and caregivers in an accurate, thorough manner while maintaining professionalism. 
Strong problem solving ability and initiative to solve and troubleshoot. 

Quality decisions in a timely manner,  under uncertain conditions while considering immediate and long-term consequences of decisions supporting the company goals. 

Excellent telephone techniques,  putting all at ease and reassure them with professionalism and trust. 

Extremely detailed oriented, meticulous documentation,  ability to multi task in a fast pace environment, creating and maintaining schedules for employees and service recipients. 

20122014

Care Coordinater 

Private Client 

Care Coordinater and Personal Assistant 

I was responsible for the day to day care and daily decisions to maintain health of client and quality of life.  I oversaw the health and business decisions while client was under Hospice care.  

Education

19931994

Emergency Medical Technician                           

Northeast State Technical College 

Blountville , Tennessee 

20052006

Criminal Justice Major 

East Tennessee State University 

Johnson City , Tennessee 

Skills

Communication, Patience, Problem Solving, Report Writing, Dedication and Loyalty, Ability to work in an ever changing environment while maintaining professionalism and calm demeanor.

Maintain excellent customer service and professionalism under many levels of stress,  with high volume of calls and changing situations. Accurate Assessment of client needs and staffing requirements for clients quality of life. 

Summary

Experienced healthcare provider possessing a broad range of administrative and clinical skills with proven expertise in organizing and leading the execution of healthcare services. Possesses comprehensive knowledge in the field of palliative care. Displays exceptional communication and interpersonal skills; excels in both one-on-one patient care with proven success working on specialist teams. Dynamic patient advocate; passionately ensures the highest quality care and support from providers, administrators, and institutions. Solid background in managing individuals, projects and all related reports and charting information.  Maintaining accuracy of payroll systems and insurance billing systems. Maintain day to day staff and client schedules. 

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