Tammi Ochoa

Tammi Ochoa

Objective

I am seeking full time employment with a company that can utilize my current job skills. I am able to multi-task while prioritizing work. I have strong organizational skills and work well under pressure. I have worked both in a team environment as well as independently. My strength lies in being innovative and troubleshooting. I have exceptional skills with Microsoft Office: Excel, PowerPoint, Word, and Outlook. If needed, I am willing to travel and/or move to a new location.

Thank you for taking the time to review my resume.

Tammi Ochoa

Work History

Work History
Oct 2008 - Present

Office Manager

Cen-Tex Cleaning & Sales

·Basic office duties: schedule appointments, file, fax, answer phones, order supplies.

·Pay bills.

·Prepare and distribute payroll checks

·Complete monthly and yearly tax preparations.

·Process credit card invoices.

·Liaison between owner and contractors/customers.

·Create, print, and distribute business cards.

Jun 2003 - Mar 2008

Technical Support II

Sprint Nextel

TECHNICAL SUPPORT TIER II

  • Answer incoming calls from level 1 technical support of data, java, equipment problems.
  • Track trends.
  • Train new technicians via side by side sessions.
  • Handle escalation calls.

 CUSTOMER SERVICE

  • Answer customer questions pertaining to their wireless bill, equipment, service, and procedures.
  • Explain coverage, outages, and policy/procedures.
  • Introduce savings incentives.
  • Hand selected to participate in two special projects (Blackberry Technical Support and Invalid Bad Contact Number).
  • Exceeded company goals in both inbound and outbound call

 ACHIEVEMENTS

  • Winner: designed the departments logo "NT2 Technical Support: customer focused, excellent service, call resolution - It's What We Do!"
  • Hand selected to provide technical support and training to new Blackberry customers.
  • Subject Matter Expert awards
  • Completed Blackberry Certification Program via Research in Motion (RIM) training courses
Aug 1987 - Mar 2003

Administrative Assistant II

http://www.convergys.com

ADMINISTRATIVE ASSISTANT II

  • Schedule and coordinate meetings, interviews, appointments, events for supervisor, including coordinating travel and lodging arrangements, and distribute agendas and minutes of meetings.
  • Provide administrative/secretarial support for the department/division such as answering telephones, filing, faxing, and mailing.
  • Create, maintain, and/or distribute documents such as letters, presentations, and spreadsheets.
  • Train new staff on office procedures.
  • Order and maintain office supplies.

 TRAINER

  • Observed, co-lead, and lead new hire and on-going training.
  • Conducted formal walk-through of training material and made revisions with course development, as necessary.
  • Monitored student progress throughout duration of training, providing coaching and development feedback.
  • Determined continuation of employment eligibility for students through performance feedback process.
  • Facilitated transition of students from training to work environment, ensuring competency levels are sufficient.
  • Participated in training design sessions with course development team.
  • Utilized effective presentation skills including creative training techniques and adult/accelerated learning techniques.
  • Completed daily documentation via web based program for attendance, attrition, student and instructor hours.

CUSTOMER SERVICE

  • Answer customer questions pertaining to their wireless bill, equipment, service, and procedures.
  • Explain coverage, outages, and policy/procedures.
  • Introduce savings incentives.
  • Exceeded company goals in both inbound calls.

  ACHIEVEMENTS

  • Prism, The President's Award for Excellence Finalist
  • Completed Train-the-Trainer Course
Nov 1989 - Nov 1994

Psychiatric Noncommissioned Officer

United States Army

WALTER REED ARMY MEDICAL CENTER & STUTTGART, GERMANY

Rank: Sergeant, E5

ADMINISTRATIVE ASSISTANT, C COMPANY

  • Provide administrative/secretarial support for the department/division such as answering telephones, filing, faxing, and mailing.
  • Create, maintain, and/or distribute documents such as letters, presentations, and spreadsheets.
  • Train new staff on office procedures.
  • Order and maintain office supplies.

PSYCHIATRIC NONCOMMISSIONED OFFICER

  • Provided nursing care to mentally ill, emotionally disturbed, or mentally challenged patients on the psychiatric ward.
  • Helped patients with their personal hygiene, such as bathing and keeping beds, clothing, and living areas clean.
  • Took and recorded measures of patient's general physical condition, such as pulse, temperature, and respiration, to provide daily information.
  • Observed patients to detect behavior patterns and reports observations to medical staff.
  • Intervened to restrain violent or potentially violent or suicidal patients by verbal or physical means as required.
  • Completed initial admittance forms for new patients.
  • Escorted patients to rehabilitation, treatment, and outdoor activities.

ACHIEVEMENTS

  • Meritorious Service Medal
  • Army Commendation Medal
  • Army Achievement Medal

Education

Education
Nov 1993 - Oct 1995

Diploma

International Correspondence Schools

Distant education program.

Sep 1984 - Mar 1989

B.S. Family & Consumer Sciences

Fort Valley State College

Internship: Saint Damien's Hospice, Port-au-Prince, Haiti

Who's Who Among Students in American Universities and Colleges recipient

1st Mural winner

Cheerleader

Flag Corp

Skills

Skills

Troubleshooting

Training Skills

Data Entry

Customer Service

Payroll/Accounting

Typing (60 wpm)

• Microsoft Office (Word, Excel, PowerPoint)