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About Me

16 years of full time experience on medical/clinical support.

 Well-rounded on extensive knowledge of medical and clinical coordination and procedures such as;

  • Medical/ Clinical Administration 
  • Medical Terminology
  • Knowledge on Third-Party Carriers (Federal, State, County, and Private Health Insurances)
  • Problem-Solve Private Billing and Registration issues

Work experience

Nov 2009Present

Care Retention Specialist

UCSD Mother-Child-Adolescent Programs - Pediatrics
  • Assist women get back into care by doing reminder calls, demographics,  and registering new patients and former clients
  • My regular office duties consist of faxing, zeroxing, typing, checking and delivering mail
  • My position extends to translating in Spanish and English for single language patients and clients
  • Lastly, organize transportation for patients and clients from the medical center to home and vice versa
Jun 2004Nov 2009

Community Health Program Representative

UCSD Anti-Viral Research Center - Research Programs
  • Recruited Men and Women of at risk for HIV infection in emphasis  of underrepresented ethnic groups, monolingual people, gay, IV drug users and women
  • Initiated and maintained frequent and regular contact within the HIV communities including underrepresented ethnic groups, Spanish-speaking groups and Women
  • Handled contact, screen, and assist with translations and enrollment of new participants into research studies
  • Conducted and assisted with research interviews with subjects who may be infect or at high risk for infection
  • Triage patients into appropriate clinic areas
  • Prioritized referral sources for intensive follow up and initiated plan for maintaining contact with individuals and agencies
Oct 2000Jun 2004

Administrative Assistant

UCSD Anti-Viral Research Center - Research Programs
  • Held responsible for the management of the front office
  • Had primary contact with Spanish-speaking participants, families,  underrepresented ethnic groups, and women
  • Coordinated clinical services for multiple research protocols
  • Created and maintained filing systems and client/server patient database
  • Triage patient into appropriate clinic areas
  • Translated efficiently for Spanish-speaking patients
  • Worked collectively with clinicians, research and nursing staff
Sep 1998Oct 2000

Clinical Receptionist

UCSD Research Center - Research Programs
  • Provided knowledgeable and research information to patients and staff
  • Answered a multi-line phone
  • Ordered and maintained all office supplies
  • Translated for Spanish-speaking patients and families
  • Scheduled appointments 
  • Handled assortment and distribution of office mail
  • Created and maintained filing systems and client/server patient database
  • Worked collectively with clinicians, research and nursing staff

Education

Jul 1986Apr 1987

Secretarial Certificate

Delta Business College

Alexandria, LA

Sep 1982Jun 1986

Diploma

Nogales High School

La Puente, CA

Skills

Bilingual (Spanish & English)
Communication
Microsoft Word
Microsoft Excel
Organization