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Work History

Dec 2000Dec 2001

Toll Bridge Collector

Port Authority of NY&NJ

Collected toll charged for use of the George Washington Bridge by motorist Collected money and gave customer change.

 Accepted toll and fare tickets previously purchased. 

At end of shift balanced cash and recorded money and tickets received.


Feb 1998Dec 2000

Retail Sales Representative

Dr.Jays New York

Welcomed customers by greeting them; offering them assistance.

Direct customers by escorting them to racks and counters; suggesting items.

Advised customers by providing information on products.

Helped customer make selections by building customer confidence; offering suggestions and opinions.

Documented sale by creating or updating customer profile records.

Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.

Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributed to team effort by accomplishing related results as needed.

Mar 1997Feb 1998

Inbound /Outbound Telesales Representative


Answered inbound customer calls regarding new sales; add-on services; removal of services; billing issues; technical issues; requests to cancel service; retained existing customers; and upsold services to customers as appropriate.

Responsible for cultivating own sales and maintaining a monthly sales quota.

Built and maintained  both building and customer relationships.

Obtained new business in a residential market through professional

Face-to-face interaction with the customers and property managers.

Utilized cold calling techniques.

Distributed marketing material and participating in special sale events.

Up-sold existing and new customers.

Attended mandatory sales meetings.

Reported sales statistics accurately and promptly to management.

Assisted  with training and mentoring for potential new hires

Feb 1996Mar 1997

Inbound /Outbound Sales Representative

King Teleservices

Sold Sprint residential phone services to prospective customers

Exceeded monthly sales quota for the first five month of employment consecutively

Established a relationship with customers obtained personal information to assess needs and offer the best


Sep 1991Jun 1995

High School Diploma

Eastern District High School