Toll Bridge Collector
Dec 2000 - Dec 2001
Port Authority of NY&NJ
Collected toll charged for use of the George Washington Bridge by motorist Collected money and gave customer change.
Accepted toll and fare tickets previously purchased.
At end of shift balanced cash and recorded money and tickets received.
Retail Sales Representative
Feb 1998 - Dec 2000
Dr.Jays New York
Welcomed customers by greeting them; offering them assistance.
Direct customers by escorting them to racks and counters; suggesting items.
Advised customers by providing information on products.
Helped customer make selections by building customer confidence; offering suggestions and opinions.
Documented sale by creating or updating customer profile records.
Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.
Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributed to team effort by accomplishing related results as needed.
Inbound /Outbound Telesales Representative
Mar 1997 - Feb 1998
Answered inbound customer calls regarding new sales; add-on services; removal of services; billing issues; technical issues; requests to cancel service; retained existing customers; and upsold services to customers as appropriate.
Responsible for cultivating own sales and maintaining a monthly sales quota.
Built and maintained both building and customer relationships.
Obtained new business in a residential market through professional
Face-to-face interaction with the customers and property managers.
Utilized cold calling techniques.
Distributed marketing material and participating in special sale events.
Up-sold existing and new customers.
Attended mandatory sales meetings.
Reported sales statistics accurately and promptly to management.
Assisted with training and mentoring for potential new hires
Inbound /Outbound Sales Representative
Feb 1996 - Mar 1997
Sold Sprint residential phone services to prospective customers
Exceeded monthly sales quota for the first five month of employment consecutively
Established a relationship with customers obtained personal information to assess needs and offer the best