Work History

Work experience

Toll Bridge Collector

Dec 2000 - Dec 2001
Port Authority of NY&NJ

Collected toll charged for use of the George Washington Bridge by motorist Collected money and gave customer change.

 Accepted toll and fare tickets previously purchased. 

At end of shift balanced cash and recorded money and tickets received.


Retail Sales Representative

Feb 1998 - Dec 2000
Dr.Jays New York

Welcomed customers by greeting them; offering them assistance.

Direct customers by escorting them to racks and counters; suggesting items.

Advised customers by providing information on products.

Helped customer make selections by building customer confidence; offering suggestions and opinions.

Documented sale by creating or updating customer profile records.

Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.

Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributed to team effort by accomplishing related results as needed.

Inbound /Outbound Telesales Representative

Mar 1997 - Feb 1998

Answered inbound customer calls regarding new sales; add-on services; removal of services; billing issues; technical issues; requests to cancel service; retained existing customers; and upsold services to customers as appropriate.

Responsible for cultivating own sales and maintaining a monthly sales quota.

Built and maintained  both building and customer relationships.

Obtained new business in a residential market through professional

Face-to-face interaction with the customers and property managers.

Utilized cold calling techniques.

Distributed marketing material and participating in special sale events.

Up-sold existing and new customers.

Attended mandatory sales meetings.

Reported sales statistics accurately and promptly to management.

Assisted  with training and mentoring for potential new hires

Inbound /Outbound Sales Representative

Feb 1996 - Mar 1997
King Teleservices

Sold Sprint residential phone services to prospective customers

Exceeded monthly sales quota for the first five month of employment consecutively

Established a relationship with customers obtained personal information to assess needs and offer the best



High School Diploma

Sep 1991 - Jun 1995
Eastern District High School