Tamila Ossipova

At the hotel Holiday Inn I was doing 6 months of cross training in the Front Office department and Sales & Marketing in Almaty, Kazakhstan.
Where I`ve learnt how to deal with the guests, work in the reservation system Opera and improved my communication skills.

Hotel Flora is a four star hotel in Luzern, Switzerland. This is a part of the Althoff Hotel & Gourmet Collection, that has properties in Germany and Switzerland.

I've made a cross training in Food and Beverage service:

• Buffet
• Banquets
• Meetings and conferences
• Special occasions
• Breakfast service
• Group service
• Room service