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Tamer El Refaie

Senior Project Officer

Work experience

Mar 2013Present

Senior Project Officer

Hamad Medical Corporation
Working for the Center for Healthcare Improvement, Providing healthcare improvement and change management proposals for all of Qatar’s leading public Hospitals. • Redesigning of dentistry services especially in the Oral and MaxilloFacial Department for the population of Qatar • Assisted in the lead of implementation of service and process improvement with the Cuban Hospital outpatient department. • Successfully lead the implementation of innovative service improvement strategies to the state of Qatar • Participate in self education, training and development, as applicable
Jul 2007Feb 2013

Assistant Project Manager

Citibank GCG, Egypt
Assistant Project Manager- Defining business needs for system enhancements and new initiatives. Analyzing business requirements regarding the system limitations Preparing BRD(Business requirement Documentations) with the business stakeholders and getting the appropriate Managerial approval. Analyzing Functional Specs in accordance to the business needs and requirements. Following up on the Developers and regional technical support until UAT(User acceptance Test) environment is ready for business testing. Making sure that all test scripts processed covers business requirements. Making sure that post production verifications/testing covers all business needs and meeting the business expectations. Getting all the appropriate managerial approvals for actual launching the enhancement/project for business to start using it in production environment. Country Consumer COB(Continuity of Business) Coordinator Acting as a single point of contact between Country and Regional Application COB Managers, reporting in a timely fashion on milestones and deliverables. Managing all the quarter COB activities, reporting and tests required to make sure that all banking systems are available in case of any disaster. Ensure that all Units & Departments will be fully functional on the banking systems in case of COB making sure that all production data & reports will be available for them. Coordinating and liaising with businesses & TI teams for testing, ensuring general readiness of COB site and applications for business requirements. Description: ibm_ logo1
Oct 2006Jul 2007

Senior Operation

IBM, Egypt
Senior Operation Team- Participated in the Electronic Egyptian Passport under the supervision of the Ministry of Internal Affairs and Passports, Emigration and Nationality Administration. Technical writing: Designed training materials/program for the team Trained team members and governmental staff on the new software used in the new passport issuance. Software Testing: Planning of test scripts to be followed by the team. Technical Support: Following up preparation of the passport offices. Description: logo_ berlitz
May 2002Sep 2006

Computer Instructor

Berlitz Westwood
Computer Instructor- Responsible for training the FGF-Future Generation Foundation teams on Microsoft Applications Experience of training individuals at varying levels of competence Preparation and delivery of training programmes in small groups and one to one Design of training and materials Training them on the professional basics of presentation skills.
Jan 2000Apr 2001

Quality Assurance Tester

Sakhr Software Company
Description: sakhr-logo Quality Assurance Tester- Participated in testing the Sakhr translation Project used initially to translate web sites and then later on extended its functionalities of translations Implemented the STLC(Software Testing Life Cycle) phases throughout the project. Participated in preparing the testing scripts. Documenting and logging all the tests done through the phases. Communicating all the raised issues to the developers through the dedicated applications. Following-up on raised issues till resolution. Participated in the launching of the first version packaged to the Arabian market. PERSONAL DETAILS Barwa City Building A2 Abu Hamour, Doha, QATAR mobile: +974 77375623 email: [email protected] tamerelrefaie TECHNICAL COMPETENCIES BSc of Economics and Political Science IASCC Lean Six Sigma Green belt certified PMP Qualified. MCTS: Microsoft Certified Technology Specialist SQL Server 2005 MCITP: Microsoft Certified IT Professional ICDL-International Computer Driving Licence MCIWD-Master CIW Designer MCSD-Microsoft Certified Solution Developer Proficient in MS Project and other project management methodology