- Assisted in developing a comprehensive communication strategy to identify reporting and presentation needs based on organizational needs.
- Identified and created process documentation in compliance with ISO 9001 Standards.
- Formulated organizational governance documentation for account level document storage in compliance of ISO 9001 standards.
- Developed executive level presentations, web content, and official communications as required.
- Supported the organization needs for executive, account, project, and program level reporting
- Created organization wide website to share announcements and information and provide account level visibility.
- Designed, launched, and maintained account wiki, to provide a central communicative resource with the purpose of identifying team resources, providing account updates, sharing team accomplishments, reporting metrics, and improving overall intra-team collaboration, worker efficiency, employee morale.
- Coordinated the process used to verify international hardware depots are stocked to support customer’s 4-hour replacement service level agreement.
- Established process used by sales service managers to communicate ongoing status on existing and upcoming projects with management.
- Identified opportunities for organizational improvement (e.g., medium to optimize communication proactively)
- Ensured executive, program, or functional team is in synch on communication strategy, execution plans, and resulting deliverables.
- Assisted management with preparation for internal and external meetings.